The technician was friendly and…
The technician was friendly and capable. He even worked in the cold rain to get my service back on.
By Carol
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
747 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.
Viasat (viasat.com) has 747 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
747 approved reviews, newest moderated first
The technician was friendly and capable. He even worked in the cold rain to get my service back on.
By Carol
Recieved wrong address when i spoken very clearly. Technician was 45 minutes late fornarrival due to address issues. Technician did not want to install the dish. Claiming I had to cut trees down to get a stronger signal. Had to convince him to install anyways. Tried to convince landlord that damaging the home instead of going through the window was more ideal. Poor communication with service teams. Calls abruptly hung up on. No feedback or calls back to verify information.
By Cody
Had top installer. He even fixed my printer to work on Viasat.
By Marilyn
Good job, people!
By Charlene F.
No internet since thanksgiving and now have to wait till the 19th of December and want me to pay bill and charge me a month when didn’t have internet for a month there’s the problem
By Eric
We didn't have a service appointment, we upgraded our plan online. It was easy and quick.
By Richard
It was a hastle to keep my old number so I got a new one. At least the spammers haven’t found me yet
By Constance
It took most of a day to be able to contact viasat of service outage. I live in rural setting and only have cell phone service. Without wifi calling very sketchy. Trying to get tech to realise this is a problem within a problem.
By BARRY B.