Dependable
Dependable
By Carolyn
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
747 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Viasat is a global communications company focused on helping people stay connected. We provide satellite internet solutions for residential customers and small businesses throughout the United States, including in rural, remote, and hard-to-reach areas where traditional broadband options may be limited. Backed by our next-generation satellite network, our service supports everyday online activities such as streaming, browsing, remote work, and online learning. We offer a variety of internet plans so customers can choose the option that works best for their household. Viasat also offers fiber internet service, which is currently available in select California cities, providing customers with additional options for reliable internet service to keep them connected.
Viasat (viasat.com) has 747 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
747 approved reviews, newest moderated first
Dependable
By Carolyn
If it is cloudy or raining we loose all internet for hours or until everything clears up. I pay $91 a month so the internet should have no problem.
By Kelly
Very pleasant. Got right to an answer.
By Linda
Peter was awesome, fast, and efficient.
By Herman D C.
The installation technician was very friendly, but installation of the service was supposed to be done on Friday 12/5 and did not happen until Monday 12/8. The technician called on Friday morning stating he "ran out of equipment" and had to go to Albany, Georgia for what he needed to complete the installation and moved the time to 2:30 p.m. or later that day. Later that day, he called back and said he was still on an installation in Moultrie, Georgia and would not be able to come until Monday.
By Martha P.
Hire customer service reps that speak a version of English that an American can understand. I had to have my rep repeat multiple times and nothing was resolved.
By Michael
Tom, Very friendly, yet business like.
By Valued C.
Still trying to pay my bill
By Tawny