VetRxDirect Pet PharmacyReviews of vetrxdirect.com

Tyler's customer service skills were very impressive. He helped me with a website error, updated my order, and answered all my questions over the phone. The whole experience could not have been more pleasant.

Great prices, great service and had my dogs medicines delivered on time.

By my vet’s recommendation, I order Visbiome every month for my dog. It is an effective probiotic that very much helps lesson the severity of my senior dog’s acid reflux. Visbiome must maintain a low temperature during shipping. VetRxDirect uses a temperature controlled mailing packet which includes iced gel packs. Delivery is scheduled to guarantee 2-day arrival to ensure the temperature never gets beyond the recommended maximum. Last week I placed my order on a Tuesday, expecting delivery by Thursday. It didn’t come, and still wasn’t at my house after the weekend. I contacted customer service and they explained that because of the crisis in Texas and Southern states, mail delivery had stalled until the situation resumed to normal. They promised to refund my shipping charges (which they did), and asked me to wait for the package, inspect the contents to decide if the integrity of the Probiotic was intact. I finally received the Visbiome on Wednesday...a full 6 days late! I was astonished to find the gel packs partially frozen and the temperature gauge on white (indicating that it was ok to use). I appreciate that Customer Service at VetRxDirect kept me in the loop as to what was happening, and kept their promise to refund my shipping charges. But most of all they stand by their products to insure your pet receives the highest level of quality control. Thanks for that. Terri Combs, California

My dog is recently vomiting and not feeling well. my vet recommended this site and prescribed me some medicines to buy. To my surprise, my Dog felt stronger in just 6 days. Thank you for your fast shipping as well it ensures me that I can get meds from you especially for emergencies!!

Best place to get pet meds. We have a handful of mastiffs and this helps with the cost when they need to be treated. I recommend this site

They have good and service

I had an issue with my order and it was addressed and corrected immediately. Great service.

I placed an order right after the first of the year (when all hell was breaking lose in D.C. in addition to the normal COVID disruptions nationwide). There was a mix-up in the quantity of items I received which was remedied immediately upon my leaving a voicemail explaining the problem. Amazing service, especially under the circumstances we're all trying to work under. Happy New Year and thanks to VetRxDirect staff member Megan!