Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
3,128 reviews
VetRxDirect Pet PharmacySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VetRxDirect.Pharmacy is a fully licensed and accredited online pet pharmacy specializing in fast delivery of medications and premium veterinary supplements for dogs and cats. Use our online pet pharmacy to select the best medications and supplements based on the recommendations of your pet's veterinarian and VetRxDirect will take it from there.
VetRxDirect Pet Pharmacy (vetrxdirect.com) has 3,128 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 96 reviews with 1 star · Clear filters
Twice over the past year VetRxDirect sent me an incorrect dose, or medication from an expired batch, or the wrong medication entirely. I am certain it was an issue with VetRxDirect because I ordered the same thing from a different compounding pharmacy and my animal responded immediately to the medicine.
By Will E.
Ordered Flovent HFA for our cat with asthma. It took almost two weeks before it arrived. According to their website customers are not allowed to call. So I sent them a message but they never looked into the matter. This was my 4th time ordering and my last. Zero customer service.
By Kenny D.
Response from VetRxDirect Pet Pharmacy· May 7, 2021
We are sorry we did not meet your expectations. The ordered product is restricted by Department of Transportation (DOT) regulations to ground shipping. We shipped this prescription order the day after it was placed, but we are at the mercy of the carriers’ ground service time-in-transit for aerosols. Tracking indicates the order was delivered in five business days. We ask all pet parents to please give us extra time for DOT regulated products. There are only a handful; all aerosols and some topical parasiticides are examples. VetRxDirect prides itself in returning all voicemails, emails, and chat tickets within one business day. Usually, we return all messages the same business day. Occasionally, emails make their way to spam folders, of which we regularly check to make sure we do not miss our clients’ messages. We are very sorry we did not receive this attempt to reach out to us.
Stay away from this company!! Unethical, sent me HOT chemo medicine $@32/pill. Didn’t use enough ice to ship to me. Then sent HOT probiotics and I live in the tropics. Not enough ice and I paid for shipping. Poor business practices and don’t trust these liars with your $$$. I hope they go out of business soon. Find another place that is professional. They are pathetic.
By David G.
Response from VetRxDirect Pet Pharmacy· Nov 3, 2020
We contacted this reviewer for more information so we might be able to identify the order as we are unable to identify this customer. Additionally, this review is an exact copy of a review we received on 4/16/18.
Their website leaves a lot to be desired. When I logged in a pop up stated 10% savings for putting in your email address. I went through ordering product but the key word for a discount wouldn’t work. The issue was clicking the button showing the shipping is the same as billing. That didn’t work either. 1st and last time I’ll use this source.
By Greg H.
They jacked my prescription up $10 during Covid-19. Price gougers! I'll be shopping for a new place to buy from.
By Jim M.
Response from VetRxDirect Pet Pharmacy· Apr 5, 2020
Jim, Thank you for sharing your concerns with us today. We did a quick review of the product you purchase from our pharmacy. The increase of $6.75 occurred in December as a result of increased regulatory costs of operating a compounding pharmacy. We assure all of the pet parents using our pharmacy that our prices will remain as stable as possible through this trying time. Feel free to reach out to us with any additional concerns.
I have just had the same experience as another person. Vet RX took my money (immediately) then accused my vet of not sending the prescription - so they were "unfortunately" unable to fill my order. I checked with the vet (angry) and my vet confirmed they had faxed the prescription. Now I'm trying to resolve this with VetRX, my order is on hold, but hey, they still have my money, so all is good on their end. Will never, ever, order from them again. Avoid. I hope I get my money back. It's pretty clear I'm not going to get what I ordered. And my pet will suffer for it.
By andrea M.
Response from VetRxDirect Pet Pharmacy· Mar 27, 2020
Our records show your order placed on 3/20/20 with standard 5-8 day shipping was delivered three business days later. During this time, we obtained prescription authorization from your pet’s veterinarian and our pharmacist verified additional directions with the clinic. These actions take some additional time but are important steps to ensure pets receive the correct medications legally and safely. In the event an order cannot be fulfilled, we void the pre-authorization charge immediately. Funds are not finalized until we process orders. We are sorry to hear we did not meet your expectations. Please contact us directly if we can provide any additional assistance with this order. We hope we will have another opportunity to better serve your pet.
The medication order I placed on VetRxDirect.com three weeks ago still hasn't arrived. VetRxDirect blamed my veterinarian for not replying to their prescription approval request promptly, which she did--rather than taking responsibility for losing the approval. And, after calling my vet a liar, VetRxDirect refused to expedite the shipping when I requested it given the circumstances. Who is suffering? Not me and not my vet, but rather the sick little cat who's now in desperate need of the medication I ordered for her.
By Josey M.
PAYING EXTRA FOR 2 DAY SHIPPING DOES NOT MATTER. MY PETS LIFE DIDN'T MATTER TO VetRxDirect.com VETRXDIRECT YOU SUCK! Ordered medicine vital to my dogs breathing Saturday morning. Paid extra for 2 day shipping. Called on Monday morning only to get a complacent employee who didn't care. ONLY after I told her I had already spoke to the vet who verified they had confirmed the prescription did she finally admitted they had received confirmation from the vet but she added " it's only been like an hour ago". I explained that we were running out of the meds and needed them for my pet to breath. She said they would try to ship that day and Tuesday at the latest. I reminded them I paid extra for shipping and restated that my dog needed this medicine to breath. BUT IT DIDN'T MATTER! I continued to watch for tracking info but nothing shipped so Tuesday night I sent an email AGAIN explaining that this medicine was critical. NO RESPONSE FROM THOSE JOKERS FOR 2 DAYS! This is what I got Thursday, "I am very sorry for any delay with your order, we needed to order more inventory ...Your order is shipping today and should arrive on Saturday. Thank you Kayleen VetRxDirect" Paid for 2 day shipping, it took 8 days to get the meds. Once tracking info posted it still took 3 days to deliver. I guess they are pocketing the extra you pay for shipping because the only thing that took 2 days was them to respond to my email. KAYLEEN YOU MAKE EXCUSES FOR INCOMPETENCE AND PUT YOUR NAME ON IT. WE KNOW WHAT YOUR ABOUT. VETRXDIRECT YOU SUCK!
By Trip R.
