VetcoclinicsReviews of vetcoclinics.com

I am extremely disappointed with Vetco today’s visit with my pup. She is 3 years old. When I got her she was 2 weeks old and we have been coming here since. Due to my schedule and profession I have visited other locations and even have other vets we frequent but overall Vetco has been our main provider for vaccines, preventatives etc. At the beginning Piglet didn’t mind the visits. We had a bad encounter when she was 1 1/2 with the Grooming clinic at this same location and since she panics every time we come inside the store. This experience caused her to bark and be very uncomfortable with our vet visits once the techs and dr’s come to get her. She’s snapped but the veterinary team said they were ok and understood her anxiousness. We came in for a visit today for checkup and concerns. We arrived almost 15 minutes earlier than our appointment. The front desk clerk was polite but the way we were handled made me feel a type of way. A couple walked up at least 10 minutes after us and I intently heard the clerk confirm they had an appointment at the same time my appointment was. She told them the same as she told me) because they were early they would have to wait. This dialogue did not say to me that they arrived before we did and was waiting but this is what she told me when I stated I wanted to cancel the appointment because we had been waiting 35 minutes to be seen. She then asked if she could go ahead and take Piglets temperature. We sat in the room for 15 minutes after waiting 20 to be called into a room and no one came for vitals. They were slightly busy I understood that yet there was 2 technicians that came inside the front while we waited including one of the vet’ dr’s on staff. She expressed to them that we had arrived and neither of them acknowledged us. Not one of them looked over at us but continued looking at the monitor or just walked to the back. If my pup is a problem for y’all to see her then just tell me and we can continue to make our visits else where. I saw all new faces and not sure where the other staff is but I did not appreciate the lack of communication I received today. A simple “we are busy and apologize but we will get to Piglet as soon as we are able” NOTHING Not to mention that we sat at the door and a family who came inside after us, yhe son was sitting on the inside bench. The clerk walked up to tell the young boy something but because it wasn’t referenced to me (she wasn’t expressive like she was with the couple that came in after I did) so I didn’t catch wind to what she told him. About 10 minutes later he called his dad over and that’s when I learned what the clerk told him. “There’s a dog coming out that doesn’t like other dogs” my dog was right at the door he had to leave out of so if this dog would have come out and attacked my dog Vetco would have a problem. I really hate this encounter because although sometimes I feel like visits are sometimes more about money I still trusted them with my baby and didn’t mind the cost.

If I could give this place zero stars I would. Took three dogs in for appointments on one day, two in one appointment and one in one appointment. They completely lost and canceled the records for one of my dogs even being present that day. Battled them over that, they suggested I go back in with the dog, and I said absolutely not- get your shit straight. Go to order heartworm medication for all three dogs and all three dogs are denied and they say the reason is that they weren’t heartworm tested. The records I have show my dogs were heartworm tested, and it even shows prescriptions to be provided. Again, they tell me to go back in and have my dogs tested. Now they are saying that one of the dogs is being prescribed too high dose of heartworm medication on the paperwork but yet they’re also saying the dog was not heartworm tested. I’m trying to point out how it can not be both, of course my dog was tested and that is why the prescription is on the paperwork. They also suggested because the heartworm pills were for a certain weight, that the weight on the form was incorrect. At this point, they also said go back in and get tested. They already have an accurate weight of my dog on the paperwork. They entered the wrong heartworm weight and forgot to put the heartworm test occurred. So again, they’re telling me to take my dog back into the clinic. The savings is absolutely not worth this headache and I can’t believe how subpar this service has been. Absolute nightmare. And this is not complicated. It’s tracking paperwork. How can this not be accurately attained with today’s technology. I’ll be writing corporate and absolute suggest you pay the extra couple of bucks (yeah, the savings ain’t much at all, if any), and stay away from this clown show.

I had an appointment at the Vetco Vaccination Clinic inside the Laurel Petco. When I arrived, a young employee named Ella did not greet me and showed no basic manners. While I was checking in and speaking with her, she suddenly ignored me and began helping the people behind me. I asked her to finish checking me in before moving to the next customer. Instead of apologizing, she kept arguing that she was “just answering some questions.” When I told her that this was poor customer service, she showed no regret or shame. When I asked for her name, she said, “Ella—go tell the manager,” as if she did not care. She then went inside and spoke with the other two staff members. After that, they refused to let my pet see the veterinarian, even though I had a scheduled appointment. It appeared that I was denied service simply because I questioned her disrespectful behavior and asked her to apologize. This was extremely unprofessional and unacceptable. Employees should not retaliate against customers for speaking up about poor treatment. I will not return to this Vetco location. Pet owners looking for a more affordable option can try the SPCA/Humane Society of Prince George’s County low-cost vaccination clinic at 8210 D’Arcy Road, Forestville, MD 20747. Their prices are much lower, and their reviews are better.

I wish I could leave less than one star. I went there thinking I just needed my puppies final series of puppy shots which I had paid $28 at a pet store called ABC pets however Petco is located right up the street and I saw that they have a Vetco. So I go in there just to get her last series of puppy shots and I’m told that I could without an examination I can get a topical flea med for my puppy and since they don’t have a topical that I could get a free prescription so I get in there and the vet is a HUGE woman that sits there the entire time, doesn’t even look at my dog and tells me that I need this and that. This is exactly what I don’t like with a veterinarian so she talks me into an extra shot, charges me $145 and then tells me that since she’s two days from her 16 week birthday and they don’t know what she’s gonna weigh in two days so I can’t get a prescription for a topical flea med. This is a typical racket that I am so tired of. it makes me never want to see another vet. don’t go there!! go to ABC pets and get a normal puppy shot series for a normal price. I will never ever go back to Petco or VETCO. Low cost? I could have paid a real vet and got a complete physical and her shots plus a topical for what I was charged.

My dog has been coming to this location since he was 8 weeks old, he is 2.5 years now. I booked a last-minute appointment to have him seen because I realized I was about 2 months behind on a few of his vaccinations. While doing this, I decided to go ahead and get both of my cats in for their rabies vaccine that was about to expire. They are normally seen at their local vet, but this made more sense to me since time has been scarce. I booked 3 appointments in a row, which gets a bit confusing as each appointment comes separate instead of as one. Since I had a dental appointment ahead of time, I cancelled the earlier ones (so I thought) and kept the latter scheduled times. I ended up getting a text saying I had all 6 slots booked! This was definitely an error on my end. I parked at 4:28, trying to load up my 2 extremely stressed cats and my dog. I am expecting a line and was trying to make sure I was 10 minutes early for my 4:45 appointment. To my surprise, when I walked in, it was empty. There was literally not one soul in line to have their animal seen. I immediately apologized for overbooking and was completely overwhelmed trying to get all the animals in. There was a guy sitting there with his face in his hand and elbow on his knee, a doctor standing there and 2 women talking. The male tech replied "no worries" to my overbooking and directed me where to check in. The same woman that is always there, came up to me with a disdainful look on her face and informed me I was late. I debated this for a moment and then chalked it up to I made an error. Perhaps the cancellation went through but it was for the later appointments? She confirmed this. Accidents happen. I told her I received a text for all 6, and I was feeling bad thinking I overbooked. Now I am considered late, but no one was there. I was not nasty in any way and have never had any confrontations with anyone in this establishment. I was informed that both of my cats could be seen but not my dog. I asked if there was a way we could have two of them seen and wait to see if someone else doesn't show we could fit the third one in. THE WEBSITE STATES THAT APPOINTMENTS ARE HIGHLY RECOMMENDED BUT WALK INS ARE WELCOME UPON AVAILABILITY. She declined. I then asked if my dog could be seen since he is the one that I considered priority at the moment and I would make an appointment for my cats at their vet. She declined this as well and had an attitude. I was questioning the lack of customers and the unwillingness to work with me. I asked if the doctor was even there and she said yes, but I would not be seeing her for all of my animals. I was treated as if I was a disgruntled customer they were preparing to ban from the moment I walked through the door. It was insulting, unnecessary, rude, and infuriating. No matter what I said I was met with a stern look, and a brash tone as if I had highly inconvenienced them and they were dead set on making an example out of me. After 5 minutes of her unprofessional attitude, I matched it and left vowing to never return. I was perplexed on why seeing my dog was not okay, but seeing two completely frazzled cats that were new patients was more convenient? The only thing I could come up with was that my dog must have been the appointment I missed. As a business myself, there is a way to resolve problems, and there is a way to lose business. Today Vetco along with Petco lost business. Their grooming department is already under scrutiny and as you can see here, most reviews are one star for Vetco. As someone that is connected in this community and networks for a living, I will make sure my experience becomes well known. Do not bring your animals here. Just think, if she was treating me this way for being a few minutes late, imagine how my animals would have treated had I stayed for the ones they were willing to see. The doctor I am sure heard everything. No one seems to care about customer service anymore. This isn't about my part in being tardy, this is about unprofessional staffing, the way they feel they can speak to people and an unwillingness to work on issues that could easily have been resolved. At the end of the day, they just wanted to go home and did not care about my animals or my business. I was willing to admit to my mistake and tried to come to a fair compromise, but her attitude pushed me and I burned that bridge on the way out. Never again will I do business here.

Worst experience ever. My dog is allergic to trifexis and they prescribed another heartworm medication that had the same ingredient. I called a couple days later to get the prescription changed and after multiple phone calls and a wasted trip driving back to the location at the direction of Customer Service was told I have to bring my dog back for another exam and another vet has to see him to change the prescription.

This is specifically regarding Vetco Total Care in Clinton, Utah. I am leaving two stars only because the scheduling process was convenient. Unfortunately, the actual veterinary visit was extremely disappointing, and I am requesting that someone in management contact me. I brought my two Goldendoodles in for ear infections, which they have experienced before have successfully treated with a different veterinarian at this location in the past. I explained what had previously worked for them, but my concerns were dismissed, and I was essentially told that the treatment plan had already been decided. As a pet owner, I expect to have a meaningful voice in the care my dogs receive, especially when I am familiar with their history and prior treatment outcomes. Instead of focusing on the reason for the visit their ear infections I felt that the appointment shifted toward unrelated concerns such as their weight and tartar buildup. While I understand those topics may be relevant to overall health, they were not the urgent issue we came in for, and the way they were presented made me feel uncomfortable rather than supported. I was also very upset by how the cuts on one of my dogs’ ears were discussed. I explained that my husband had given them a haircut, which accidentally caused the cuts, and that we had tried to care for the areas at home with over-the-counter products, bandages, and tape. Rather than approaching the situation with professionalism and compassion, the repeated comment that “we caused our dog severe trauma” felt accusatory and unnecessary. I already felt terrible about the situation, and the interaction made it worse. I was also concerned by several aspects of the medical guidance and handling during the visit. I was told it was uncommon for a dog to have this many ear infections, despite Goldendoodles being well known for ear issues, especially when allergies are involved. I was then told their ears would not be cleaned, plucked, or trimmed, yet I was charged for ear-related packages. That was confusing and frustrating because the previous veterinarian we saw provided a more complete ear treatment plan that was more effective, did not require a follow-up visit so quickly, and caused far less stress for my dogs. The instructions I received for at-home ear cleaning were also concerning. I was told to use Q-tips deep in the ear canal and to continue cleaning until I saw blood, and that’s just superficial. After the appointment, I researched this and found multiple veterinary sources, publications, and the AKC advising against inserting Q-tips deep into a dog’s ears. I do not feel comfortable following instructions that appear to contradict standard safety guidance. I was also told to share one medication between both dogs, even though I did not request that option. I was then told that because the medication was being shared, I would likely need another prescription sooner than seven days and would need to return before two weeks, incurring another visit charge plus additional medication costs. That does not seem like the “cheaper” option I was told it would be, especially when it is already more expensive than the treatment we previously received. There were also sanitation concerns during the appointment. Q-tips were dropped on the floor and then used in my dogs’ ears. The sample collection pallet was also dropped multiple times and still used. Additionally, I was told my dogs’ eardrums could potentially be ruptured, but they were not checked. I also asked about nail trimming and was told it was not offered, even though we have had it done there before. Overall, I left feeling that my dogs did not receive the thorough, competent care they needed. I also felt that the treatment plan was more likely to require us to return and pay more. My dogs experience stress and anxiety during vet visits, so unnecessary follow-up appointments are not a minor issue. I am extremely dissatisfied with this visit and will not be returning to Vetco. I am also requesting a refund. I would appreciate a call from someone above the veterinarian and vet tech involved in this visit.

Returned my dog after they gave him shots. Said the records will arrive shortly via email, send me to the front to pay. Get home to read in the file I need to come back within 120 day to do the deworm they had me pay for. Never told me or I would not have paid to return again.