Vessel HealthReviews of vesselhealth.com

Response from Vessel Health· May 13, 2021

Thank you for the awesome review! We are a big Layla Fan as well :) She loves connecting with our members and truly cares about their Vessel Experience. We promise to keep working through the kinks and offering improvements- the app updates come regularly for sure :) Keep the feedback coming and look for more tests launching this summer (sodium, calcium and creatinine!)

Response from Vessel Health· May 11, 2021

Thanks for the feedback Chandler! We have more tests becoming available soon. Look for Sodium, Calcium and Creatinine launching this summer!

Response from Vessel Health· May 5, 2021

So glad to hear you are enjoying your Vessel experience. It is so powerful to have insight into your wellness from the comfort of your home. The Vessel Fuel supplements are really becoming popular among our members and so is our free nutritional coaching via chat (available to all members). Keep the feedback coming and happy testing!

Response from Vessel Health· May 5, 2021

Hi Erin, We are so sorry to hear that you are frustrated with our cancellation policy. I want to start by sharing that our cancellation policy was set up in an effort to be 100% fair to all of our members. We do offer a membership plan that can be canceled at anytime and for any reason- our month to month plan. We also offer 6 and 12 month plans that come at a lower monthly rate but lock you into that timeframe. All of our plans allow members to cancel within 30 days for any reason as well. If one of our 6 or 12 month members requests to cancel we can do that but ask that they pay back the difference in savings they've enjoyed thus far in the membership. This then allows us to move you to the month to month plan where we can easily cancel. We owe it to our month to month members who pay a slightly higher premium for that flexibility to enforce this. It does look like you've been working with our Customer Loyalty Team and they've offered this option to you. We are more than happy to move forward with your cancellation once you confirm your desire to move to our month to month plan. As always, we would much rather work together with you to re-build your confidence in our product and share some of our most recent updates (like free nutritional coaching via chat for all members). Lastly, we absolutely will share this feedback with our leadership team as we are committed to always using member feedback to evolve our product and member experiences.

Response from Vessel Health· May 5, 2021

Thanks for choosing Vessel on your health and wellness journey!

Response from Vessel Health· May 5, 2021

Thank you! Have you had a chance to check out the free nutritional coaching available to members via chat? Be sure to check it out!

Response from Vessel Health· May 4, 2021

Feedback from members like yourself get shared directly with the teams working to enhance the product and user experience... When making decisions and prioritizing projects we always come back to the "voice of the customer". Thank you for your support and please do keep sharing your feedback and experience with us!

Response from Vessel Health· May 4, 2021

Wow- thank you for the kind words! We may be biased but we think we have the greatest team too! We hire people that genuinely love working with people and helping make their lives better. Keep the feedback coming and happy testing!