VerizonReviews of verizon.com

I switched three lines from T-Mobile to Verizon after a store representative promised phone payoff reimbursement. Two phone numbers were mixed up during the transfer, requiring additional support. Verizon confirmed $1,539.37 in reimbursements. I received $504.56; the remaining $1,034.81 was still missing as of October 15, despite repeated delivery promises and texts confirming approval and case closure. I have escalated this to Executive Relations and filed an FCC complaint. I request delivery or reissue of the outstanding cards and a clear written explanation. I will update this review when resolved.

Phones on back order. Have to wait weeks for promo $$$$ credit cards they promise. Verizon and Frontier are quick to take your money then are sloooooow to service you after the sale. Call for service and they try to upsell you

They are the worst!!!!! And be prepared to pay more when u cancel the account, even if done before the billing cycle. Hope this company get broke soon. U r the worst!

Terrible service.hot approved. Then told I needed to verify my identity, I did. Then called, to have some representative make the decision to cancel my order. If this is how the treat a new client, I can only imagine how they treat their clients locked in.

This is the WORST cell service company I have EVER used. Do not do it. Save yourself. I have had to call 47 times this year. Thats a low number because I didn't have the time to invest in all the calls I needed to make to them every call was an hour long!!! They lie and thats just the agents that care what you think. Most of them dont bother to lie because they dont care. My bill hasn't been right, not one single time. They tricked me into the internet package. The internet sucks! And there is a 36 mo commitment they lie about. I switched from ATT because I thought they were too expensive. The torment i have been through isnt worth the few dollars you'll save. I went to the store on Dayton Blvd in Chattanooga and a girl named Katie I believe it was lied like a dog. Let me start from the beginning...she signed me up, told me my cell bill would be $70 per month and the internet was $40. Not one fing time have I paid 110 dollars. 157, 148, you name it. She also said, you can try the internet. Bring it back any time if you dont like it. Bs. It's 36 month commitment as soon as you walk out the door. Oh, and the internet sucks! It has impacted my business and my sanity. They DO.NOT.CARE. As a business owner I would hate myself if I knew I only had customers because they could not find escape me. Att was better, Cricket was better in the 90s. Service is patchy, internet doesnt work, the employees are liars...not one single thing about this pos company is good. If I sound angry, I am. It's been the worst product experience of my entire life. That says a lot since I am 52. I hate this company. OH, I almost forgot to add I had to drive almost an hour away to get my phone because they didn't bother to tell me till all the papers were signed that they were out of everything. Just dont do it. Try t mobile or a pay as you go. And whatever you do DO NOT GET THE INTERNET. You have been fairly warned. I wish I had read some reviews. I had their service in the early 2000's. Trust, its not the same anymore smh :(

I had a major issue with billing, new phone etc. Customer service suggested i go back to the store in Rock Hill SC Cant say enough good things about Sean, the manager. Because of over the top people like him ive been a Verizon customer for 40 years. Much praise to Lilly as well and Donica in customer service. Linda Ford

Three Hours. Ten Transfers. Zero Solutions. I have never experienced customer service this frustrating and incompetent. I spent three hours trying to resolve a vehicle Wi-Fi issue with Verizon. During that time, I was transferred approximately 10 times, disconnected at least three times, and forced to repeat the same basic information to nearly every representative: What is your name, and what is your phone number? Let that sink in. Three hours of my time, approximately 10 transfers, multiple disconnected calls, and not a single person was able to resolve my issue. Instead of taking ownership of the problem, each representative seemed content to pass me along to someone else, forcing me to start the process all over again. Eventually, after hours of repeating myself and getting absolutely nowhere, I gave up out of sheer frustration. Not because my issue was resolved, but because Verizon’s customer service made it clear that my time was not a priority. This is not customer service. It is an exercise in frustration and a complete failure of accountability. Verizon is a major telecommunications company, and customers should reasonably expect trained representatives, an organized support process, and someone willing to take responsibility for resolving an issue. Instead, I was left with a problem that remained unresolved after three hours of my time. I am posting this review because this experience deserves more than another apology and a scripted response asking me to contact customer service. I have already spent three hours trying to do exactly that. Verizon, I don’t need another transfer. I need someone to take ownership, investigate what happened, and actually fix the problem.

I just called because Starz is off the air. I asked how much of a credit I would get on my next bill. They said it was part of my package I chose. In other words, if I get 2 channels or 242 channels, I pay the same price. They have you coming or going.