VerizonReviews of verizon.com

My FiOS service has been cancelled for months and this company is still charging me every month. Don't even get me started on VZW, wireless is just as bad, possibly worse. I just tried calling a couple customer service numbers and you can't get through. Are you kidding me? I loved Verizon. What happened to them?? Greed.

I signed up for the bundled streaming services and realized a few days later that I just couldn't deal with the ads. I tried to upgrade from Verizon, they sent me to Disney, who then sent me back to Verizon, and apparently you can't make changes as it's tied to the billing cycle which is absurd. I then tried to cancel the service and it's not an option. I tried to submit a support ticket and got an error page. I tried to call and was told the wait time is 1hr+ and that I would get a call back the following day. So in other words, they offer you a great deal and then trap you by making you complete an obstacle course to cancel. Dishonest. No integrity. No care for the customer. No like any company does but I NEVER had this problem with previous internet providers. It was all pretty clear-cut. This is what happens when a company lays of 13,000 employees (like Verizon just did) and replaces them with AI. Buckle up.. it's going to happen a lot more.

I had a very disappointing experience with Verizon customer service. Calls were not answered properly, I was kept on hold for a long time, and my concerns were not handled according to my requirements. There was a lack of patience, and everything felt rushed. Because of this, customers are getting affected badly. Verizon really needs to improve their customer service and communication if they want customers to continue with them.

The Verizon Visa gift cards are a sham, can only be used to buy Verizon mechandise. Also, their web site is buggy and generally hard to use, the customer service difficult to access and largely ineffective.

I bought an iphone 16. Then I get an email telling me they can't "validate" my personal information because it is suspected as being "fraudulent". I have NEVER been more humiliated and disrespected EVER. They said a drivers license is acceptable proof of identity so I uploaded it with the link provided. Then I get a second email saying it is not acceptable. Verizon is 100% CRAP!

I spoke with the a manager here because Verizon was offering a switch up deal. From their selection of deals that I could've picked, I didn't because the sales manager picked for me, assuring me that THIS was the best deal from the selected options. Don't believe them they're lying, Verizon is lying. There is no deal. There's only the taking of your money until you complain, complain, complain, and complain some more and maybe you'll get your money back. I also spoke with some of the general staff, who valiantly emphatically assured me that they would help fix the problem of the overcharged bill. And in their attempt to help me increase my bill by $120. Can you imagine that? Someone trying to help you and by helping you they increase your bill for $120 in this economy? No thanks I don't need your help, not if it's that kind of help. Thank God I wasn't laying on the ground needing life saving assistance. Can you imagine what that would end up looking like? In addition, I was assured various times that I would not have to pay the bill that was almost 3 times as much as I was initially quoted by the inaccurately, possibly conniving, possibly dishonest, possibly malicious, possibly inept sales manager. To no avail. Instead auto pay took money out of my account. Switching from one inept service to another. (Pssst...They got us by the guts we could choose not to use phones, but in this world not so likely.) I requested for the business manager to reach me several times. Eddie could not be bothered. Then I face to face spoke to the store manager Walter, who assured me he’d call me back at 2pm the next day. Nope. Again was lied to.
I left AT&T because I had spent so much time trying to get my account and my phone to work. This was a very big mistake not only does my phone still have only two bars. Now I'm paying three times as much, (well at least in this bill) which I was told I would not have to pay till the end of December even though it's a mistake! Verizon decided to say “screw your Christmas” and they took $400 out of autopay not on the 31st as promised, but on the ninth, because the Grinch is alive and well living at Verizon. Not sure if the managers get some sort of cut for overcharging, Do they make their numbers look good for the month and then finagle and try to fix bills for the following month? I'm not sure, I don't know why these vile actions would happen and what the benefit is but they are vile and the benefit is not to the customer. They will cheat you if you let them. Don't let them!!!! Don't use Verizon.

Verizon increased my bill from 90 dollars a month to 115 dollars a month with no notice. Tried to reach a live person with no success. Verizon customer service is a joke, they are the worst in the business.

Absolutely terrible customer service, Vina did nothing to help the situation and made things much worse. I don't even understand how Verizon allows people like this to be employed with them. Disappointed.