customer service has been excellent !
customer service has been excellent !
By Robert L.
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,428 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We at Verilux, the Healthy Lighting Company, are proud to be a leader in healthy lighting solutions and creator of the HappyLight. Whether you need great light for study, work, hobbies or therapy, we are commited to providing you with a product that has a postive impact on you and your family.
Verilux (verilux.com) has 1,428 customer reviews on The Fair Hearing, with an average rating of 4.7 out of 5.
Showing 1,232 reviews with 5 stars · Clear filters
customer service has been excellent !
By Robert L.
My Happy Light Touch has been a good experience. Never knew of anything like it until my Dr recommended it! It gives me a bit more "zip" to get through the day.
By KATHRYN W.
Nice service, if problem delivery, they fixe every thing very quickly... and answer you message very fast .
By Gerard M.
I have used a Verilux floor lamp for years and I just purchased a new one. I like the easy touch on and off buttons and the light is wonderful.
By Margaret J.
Their email made me laugh. I even shared it with all my friends.
By Anonymous
Fast and correct
By BONNIE S.
Ok. So this is an honest update and edit. I posted the review below and got an extremely quick message and immediate refund - for the item and postage. Apparently a product ending up in Spain is very strange, or this has not happened to them before. The speed and the way this was addressed has significantly changed my perception of the company, for the better. "Hello! I tried to cancel this right away, because I messed up the order, then was told cheerfully I could not - after it shipped - because they try to get things out fast. Also paid $46 and it has yet to show.... I think I ordered on the 18th... tracking tells me it took a jaunt to Spain. Anyways. Never shopping with this company again. Hopefully it even arrives."
By emily M.
Response from Verilux· Dec 27, 2018
Hi Emily, Thank you so much for reaching out to us, and I am so sorry that you are having such a difficult time getting your order! I will have someone from our Customer Happiness Team reach out to you right away and see what we can do to fix this for you. Best, Cathy
Very happy with this light, which seemed to have a positive effect right away. I had a really good experience with customer service, too, regarding an accidental extra shipment.
By Susan A.