Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,971 reviews
VerihealSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Veriheal is a leading health technology company connecting patients nationwide with licensed medical marijuana doctors. Backed by an experienced team of over 75 experts and a network of more than 400 physicians, we simplify the process of obtaining medical cannabis cards while operating in full compliance with all HIPAA requirements. To ensure patient peace of mind, our company policy guarantees a full refund if a patient does not qualify for treatment.Our mission is to enhance lives worldwide by improving access to alternative medicine through values rooted in respect, collaboration, and quality. As a trusted provider and champion for alternate healing, Veriheal delivers innovative solutions that make a genuine difference. We recognize that the wellness journey extends far beyond just obtaining a card; it is about fostering deep understanding, embracing personal choices, and delivering personalized care. Driven by this purpose, Veriheal remains fully committed to dismantling barriers to medical cannabis access.
Veriheal (veriheal.com) has 1,971 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
1,971 approved reviews, newest moderated first
Tried for over a week after the original consultation with the doctor, emails were not answered, phone answerers just kept repeating the same script, "we will contact the doctor", over and over. Asked for a refund, was, told "everything would be taken care of!" Finally had to contact my bank and dispute the charge, still no response! Stay away!
By Mike C.
***Update*** I’ve provided the requested information through the trust pilot platform. I’m only on step 1 and never reached step 2 copied at the bottom of my review. I had my appointment on July 13th and still waiting on the official NJDOH document with registry ID and reference #’s… I was suppose to receive it within 48hrs of my appointment. I called after 2 days and the guy said it’s 72hrs and I will definitely have it. It’s been over a week now so I’m thinking this is a scam. I see the $209 on my credit card statement. I’ve emailed a few times and the response is “I’ll follow up with the Dr. and let you know if there’s an update.” and no other information. I called one more time hoping to speak with someone who can provide more info and she gave me an attitude and ended the call abruptly. She said she’s sending a follow up to my Dr. without asking me for my info (How is she doing that without my info?). It seems a lot of the process is riding on the Dr. and nobody can provide a real update. I’m glad I didn’t refer my friend yet because she wanted to try veriheal. I would not want to put her through the same issues I’m having which is causing more anxiety. Copied from Veriheal email: Step 2: Retrieve Your Registry ID and Reference Numbers and APply with the NJMMP Within 48 hours of your completed appointment, the doctor will email you your Attending Physician Statement, which will include your Registry ID and Reference Numbers.
By PN
Response from Veriheal· Jul 22, 2021
Hello there, We are deeply sorry to hear about your negative experience using our platform to get access to medical cannabis in your state. It’s hard for us to gather a full picture here of what the issue at hand might be, but 2 weeks for any particular piece of the process is definitely much longer than it usually takes in New Jersey to complete the process. We have requested more access from you here through Trustpilot so we can get to the bottom of this. We can't identify you just from the 'PN' name you have left this review with. If you could kindly return that at your earliest convenience, we’ll have our managers on this right away. We look forward to solving this for you. Thank you!
Fast process just waiting on my card now
By Tashaunna
Dr was on time, very informal, it was very easy
By Anthony F.
Fantastic! Love the people and the dr!
By Christa P.
Their doctor screwed up my info and I ended up paying twice. They refuse to refund one of my fees. very rude.
By Mike B.
Response from Veriheal· Jul 19, 2021
Hello Mike, We are disappointed to read about your negative experience using our platform. Our team takes great pride in the work we are able to do for thousands across the country, and it hits us deep when someone does not receive exceptional care. Our manager are led to believe from your review that you requested a refund after being approved, and we'd like to clarify that our money back guarantee is only valid if you are not approved. However, we really can't gather the full picture from you based on your review. Because of that, if you could kindly send us a dm with the email that you signed up with, we will forward that to our managers to investigate immediately. If you could return that information at your earliest convenience, we will put our managers on this right away. Thank you Mike.
I appreciate all the hard work you and your business do for us out here who have been traumitized from abuse and the only way to let the pain out while you want to scream and cry the medicine that soothes you achy painful heart to see Gods wonderful plant he made special for us to heal through his wonderous. there just needs to be the old fashioned kind like Haze and piff not all those chemicals in it God made the plant naturaly perfect just like he made his children. I am lost without smoking its how ive been able to connect to God in the darkest of time. I miss the old days when no one cared about it like its just weed . it shines the light within me and i am so close to my family who need it and we become even closer and stronger to protect those who are dear to us. I had to have 14 shock treatments because after i was gang raped i needed to forget about it but my state in the united stated only allows medical you see i really need it i ve quit smoking cigerettes because i was to live long like marijuana has. ;-D
By Cassia Grace M.
It took the doctor almost two months to send my recommendation to my state. When I first contacted Veriheal about how long the process was taking, they said it was the states fault. When I contacted the state, they had no record of my recommendation ever being sent. After talking with Veriheal again with that new information, they got in touch with the doctor, and an hour later I had the state email. I don't think waiting almost two months for a doctor to send an email is worth $200. VERY disappointed in this service, and I won't be telling my friends to use Veriheal. EDITED TO ADD: The only way the company has "made it right" was by making the doctor send in my paperwork. That's not "making it right." That's getting the doctor to do his job. No discount, refund, the only apology was here on this review. They have ignored my follow up email reply asking for answers. Lowered my rating from 2 stars to 1 star.
By EMV
Response from Veriheal· Jul 15, 2021
Hello there, We are very disappointed to read your review and hear about this experience that you have had. As a leading tech firm in the space, we take great pride in streamlining the entire process for hundreds of thousands of patients across the country. 2 months is certainly far too long for the processing of any application or recommendation, no matter the state. Our team can't get much on who you are from this review, and we would like to escalate it to our managers to review and see what they can find out such as who your doctor was, who from our staff you had been in contact with, and how we can make the unnecessary delay in the process up to you. To do so, we need to collect more personally identifiable information from you here through Trustpilot. If you could submit that at your earliest convenience, we will have our managers on this right away. Thank you.
