Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
1,971 reviews
VerihealSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Veriheal is a leading health technology company connecting patients nationwide with licensed medical marijuana doctors. Backed by an experienced team of over 75 experts and a network of more than 400 physicians, we simplify the process of obtaining medical cannabis cards while operating in full compliance with all HIPAA requirements. To ensure patient peace of mind, our company policy guarantees a full refund if a patient does not qualify for treatment.Our mission is to enhance lives worldwide by improving access to alternative medicine through values rooted in respect, collaboration, and quality. As a trusted provider and champion for alternate healing, Veriheal delivers innovative solutions that make a genuine difference. We recognize that the wellness journey extends far beyond just obtaining a card; it is about fostering deep understanding, embracing personal choices, and delivering personalized care. Driven by this purpose, Veriheal remains fully committed to dismantling barriers to medical cannabis access.
Veriheal (veriheal.com) has 1,971 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
1,971 approved reviews, newest moderated first
Layne was quick to respond to any/all questions I had throughout my chat with them. Layne was able to help me coordinate through the veriheal website to ensure I had a full understanding of how to manage my profile as well.
By Victor S.
This is the second time I’ve filed for this medical card through veriheal and after they get your money you can’t even get anyone on the phone, My information was submitted on April 3rd and I still haven’t received anything, I don’t understand if you guys are that backed up why do you keep excepting applications?? lying to people basically false hope false advertising etc…. First it was about my photo not being correct !! Then I was told by your staff you guys aren’t even using photos on the ID !!?so I know that’s Baloney, I’ve submitted over 10 pictures 5 different applications and i hate no way of knowing if there correct due to not being able to communicate with anyone before I paid I was on the phone with 3 different people it really feels like a scam , I tried to just give up and get my money back still nothing!!! Sitting on hold for over 45 min to get a voice mail like come on!!!! Worst experience ever!!!
By Isaac D.
Response from Veriheal· Jun 3, 2022
Hey Isaac, sorry to hear about the delay you've experienced getting your medical card. We'll get you an update on the status of your card as soon as possible, and refund you if appropriate. However, we first need to get some information from you. We are sending you an information request via TrustPilot that you can fill out when you get the chance. As soon as you fill that out, we start to resolve your issue. Update: Hey Issac! It looks like the delay is coming from the state-side of the process. You'll need to contact them yourself to check on the status of your MMJ card as we are not allowed to communicate with your state on your behalf. You can call them at: tel:4104878100 or tel:18444212571, or you can also email them at [email protected] We apologize once again for your delay and wish that there was something that we could do to speed up your states processing time. Please feel free to reach out if you have any further questions or concerns!
Layne was Amazing!!!! Easy process!!!
By Lisa H.
Louie was very helpful.
By Lisa M.
I called Veriheal and their customer service team blatantly says that they do telehealth in FL which is not allowed. In fact, they allow any person (first timers) to book on their website for a telehealth appointment even though they know that this is not allowed. We have reported their doctor to the medical board. As you can see, they take no responsibility for the doctor and say "we are not a medical clinic" instead of making sure their doctors do not get into trouble. Horrible company. Greed driven and unethical. Also, check out their refund policy. On their website, they say "talk to a doctor or get your money back" but their refund policy does not say that. They basically are saying one thing and doing another based on this. They refuse to give me my money back and also refuse to let me talk to a doctor. This seems like deceptive advertising. The doctors working with them are: Ahsan Iqbal, MD - seeing patients via telehealth Florida Cannabis Consultant - also doing telehealth evals.
By A D.
Response from Veriheal· May 31, 2022
Hello! Just so you are aware Veriheal is up to date with all Florida rules and regulations as we are with all states that we operate in. Furthermore, Veriheal is not a medical clinic--we simply connect prospective patients with doctors thus we are working within the confines in the law. We wanted to make sure that this complaint was legitimate as the phrasing of the complaint and the name used on this review make us suspect that this could be a bad-faith attempt by one of our competitors to spread misinformation about our service. We have sent you a request to get some contact information from you so that we can clear this all up. Look forward to hearing back from you!
Veriheal is very helpful! Jong informed me on how to go about renewing my mmj card! Their process to obtain and renew is very quick and thorough! High recommend!
By Sami
Louie helped as the liaison to contact the Dr and send files. Great help!!
By Jennifer J.
My step father has stage 4 lung cancer. We wanted to try anything to help his pain and appetite. The first doctor Veriheal gave us an appointment with was awful. She was 48 minutes late to the virtual appointment that we sat and waited for, and then finally called us 48 minutes later (which we weren't expecting as the agent told us when making the appointment that the doctor would not call the home phone but use the link to the virtual appointment. So we were not expecting a call on our home phone and didn't know it was the doctor) and her phone was cutting in and out so we could hardly hear her. When my mother asked who was calling, and couldn't hear, she asked again. Then gave me the phone. I asked who was calling and the doctor, Doctor Belle, screamed in my ear, screaming"IVE SAID THIS 3 TIMES!!!! ITS DOCTOR BELLE!!!!" I apologized and said her phone was cutting in and out and gave the phone to my step dad. He said hello and she said something he couldn't hear as she cut out and he said "I'm sorry, what did you say?" And she hung up on him. I was furious. My step father was already nervous but that made it so much worse. I called Veriheal to ask for a refund and they gave me a new appointment with a new doctor. She was lovely and kind and was on time for our appointment. He was approved right away. When we got our mmcc number I was confused on the temporary license and where to find that to print. The agent, Warren was so kind and so helpful. He answered my questions right away and was extremely patient. Such a great person! Made the process so much easier. Thank you Veriheal and Warren!!!
By Tara M.
