Terrible
Terrible, unusable, illogical, useless. Don't even try. Check in at the airport instead. It will save you hours of stress and swearing at the app - and then checking in at the airport anyway.
By Customer
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
647 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
For the first time ever, small business owners can get flexible insurance for an hour, a day, a week, a month up to a year and everything in between.
Verifly Drone Insurance (verifly.com) has 647 customer reviews on The Fair Hearing, with an average rating of 1.2 out of 5.
647 approved reviews, newest moderated first
Terrible, unusable, illogical, useless. Don't even try. Check in at the airport instead. It will save you hours of stress and swearing at the app - and then checking in at the airport anyway.
By Customer
It is pants, on the way over I could not put on more than 2 people. On the way back I put in my departing airport but when I got to my arriving airport. I only had a choice of 7 UK airports. I am flying to Boston MA. This clearly has had 0 testing before launch. The developers who worked on this should be sacked. If I was BA.com I would run as fast as I could to disassociate myself from this app as possible verishite would be a better name for it.
By Tony
The App was ok for the outward journey LHR to Bahrain, but useless for the return. One of our party of 4 could not have their PCR negative test "accepted" even though we had received an email saying the review was complete. This prevented all 4 passengers from checking in online. A total and utter mess!
By Chris
I am not a techno phoebe, I have worked with Customer Relationship tools, electronic pricing tools, network/telephony design tools for the past 20 years, this app is pants, it tells you, that all your documentation is loaded correctly, by giving a green tick, this it sends you an e-mail to "veryfy" all is good, but when you try to get your boarding passes, you are told to upload your documentation, utter crap, great theory, but NOT great customer service/satisfaction
By Steve
A case of the computer says 'No'. No flight for you if you are too old to understand how to download and set up this app. No flight for you if you don't have a smart phone.
By Lucy H.
The App wouldn’t accept my vaccinations because my flight details have my first and last name only, while my vaccinations have my first, middle and last names, even though I have all my three names in my account settings. Really useless App. I’ll be going to the airport early.
By Lisa
It is easy to understand why Verifly has a 92% "Bad" rating. The app is mind-numbingly stupid. I tried 4 times to enter companion info for my wife and each time it issued another certificate for me. Just plain stupid...
By Peter B.
I can only agree with all other reviews, worst app ever. Total waste of time, you are better off going to the airport an hour earlier.
By Martina P.