Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
277 reviews
Venture AshoreSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Venture Ashore is the leading provider of independent shore excursions and experiences worldwide.Our highly knowledgeable team are experts in developing amazing experiences at affordable prices, securing the best guides and tour amenities and offering outstanding customer service from beginning to end. Offering a wide range of private and shared shore excursions and an array of experiences to suit all ages, interests, and abilities that fit the logistics across all cruise lines. We always guarantee to get you back to your cruise ship in plenty of time for your cruise ship’s departure and if your cruise ship does not port…you do not pay!
Venture Ashore (ventureashore.com) has 277 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
277 approved reviews, newest moderated first
GREAT TOURS AND GUIDES
By Rosa C.
Response from Venture Ashore· Aug 29, 2025
Hi Rosa, thank you so much for your review, we are so please you had great shore excursions and great guides with Venture Ashore, thank you once again for taking the time to review.
Small group tours in Asia from the Millennium were excellent! Easy pickup and only 8 people total really made it a standout. Really nice guide. Highly recommended.
By Brad & J.
Response from Venture Ashore· Aug 25, 2025
Thank you for your great review of your Venture Ashore Celebrity Millennium Asia Shore Excursion Package. We do indeed get a lot of great feedback on them as they take all the guess-work out of picking a tour in each port. And its a discounted rate as well! Hope you get to book more great Venture Ashore tours on your next vacation!
We took 4 private tours across Greece and Turkey from our cruise. Pickups were convenient at the port and the drivers were professional and fun. Loved being able to do what we wanted. Well worth it for our family!
By Anna H.
Response from Venture Ashore· Aug 22, 2025
Hi Anna, thank you so much for sharing this wonderful feedback about your private tours in Greece and Turkey. We’re delighted to hear the port pickups were smooth, and that you enjoyed the flexibility to explore exactly how you wanted. We truly appreciate you choosing us. We hope to welcome you on another adventure very soon!
Had a total of 5 excursions on our recent trip. The excursion to Westminster Abbey and Buckingham Palace was a disaster. The pick up was late, arrived at Buckingham Palace while the activities were already in progress, actually missed most of the activity. Then transferred via coach to Westminster Abbey The driver could not operate the air conditioning on the bus as we sat in gridlocked traffic. The driver not only didn’t know where he was going but wasn’t familiar with the equipment. In fact, most of us did not return on the coach, instead walking the short distance. Very disappointed. The other excursions were wonderful.
By Melvin M.
Response from Venture Ashore· Aug 15, 2025
Thank you for taking the time to share your feedback. We're truly sorry to hear that your experience on the Westminster Abbey and Buckingham Palace excursion did not meet expectations. Delays and operational issues, such as the air conditioning and navigation problems you described, are certainly not the standard we aim to uphold, and we sincerely apologize for the inconvenience caused. Please be rest assured that your comments have been shared with our operations team. Your experience is not reflective of the quality we strive to deliver. We're glad to hear you enjoyed your other excursions with Venture Ashore and we hope those positive moments helped balance your overall trip. Once again, thank you for your feedback.
Iceland, hour wait in cold/rain for pick up, contact no. not recognised, so emailed. Reply was quick, time had been changed to 1 hour later, ineffective communication for those on ship with no internet, pick up points need Google pin or what3 words, chaotic change over to another coach. 2nd day no show for pick up. Another tour cancelled with inadequate notice. So disappointing. Will not use this company again but go through official cruise ship tours where pick up directly at port.
By Susan P.
Response from Venture Ashore· Aug 10, 2025
Thank you for sharing your feedback, and we’re truly sorry to hear about your experience in Iceland. The start time had been changed to 1 hour later, we had tried to contact you prior, via email and telephone to inform you of this, unfortunately these messages did not get through to you due to you being at sea. Regarding the second day’s late cancellation of another tour, we take full responsibility and regret the disruption this caused to your plans. This is not the level of service we aim to provide, and we are investigating internally to ensure it does not happen again. We appreciate your honest review — even when it’s difficult to hear — as it helps us improve. While we regret that we didn’t meet your expectations this time, we hope you’ll see these changes reflected if you decide to travel with us again in the future.
Most tours were great (London,Norway,Iceland). However 2 tours come to mind that at were not so pleasant. Buckingham Palace,London…..bus transport to within about 2 blocks of palace. Then walk the rest of the way. It has been our experience that the guide on a walking tour always carries an identifying item (flag, umbrella). Our guide had nothing. The crush of people was incredible & we were separated from our group. Ended up walking back toward our hotel & taking Hop-on/Hop-off. Another occasion in Iceland touring Akureyri, it appeared that every tour bus in the city went to every site at the same time. Another crush of people which also impacted use of restrooms. Don’t know how this could be resolved but was less than enjoyable. Otherwise all good.
By MB
Response from Venture Ashore· Aug 7, 2025
Thank you for your review of your groups tours and shore excursions in London and Iceland... Your feedback for the London tour has been noted and we will work with our guides so they are easier to find in crowded situations. And yes, some of the sites in Iceland do get very busy on cruise ship days. We try to start our days earlier to get to them before the cruise line tours get there - but your ship had a later arrival (9am) which required us to go there at the same time the ship tours were. We are glad you still had a great time and hope to have you on our tours again real soon.
Couldn't find your rep to collect pre paid tickets. no point of contact other traders didn;t know where you where wandering back and forth for half hour in rain. other local trader gave us free tickets for their bus tours. we will never recommend your company, and it was expensive too as we paid. in advance prior to cruise travel.
By Miss D.
Response from Venture Ashore· Aug 6, 2025
Hi Miss Dyson, thank you for reviewing and we are so sorry to hear this. We do provide 24 hour emergency support on our shore excursion vouchers should you require this on the day, can you please send this to our Customer Support Team so we can investigate this for you, [email protected]
The experience of visiting Green Gables on Prince Edward Island was disappointing. It was described as a private group tour. Instead, we were dropped off to wander on our own. There was little to see or do, and no context. The best part was that we were able to travel in a smaller van.
By JEAN
Response from Venture Ashore· Aug 6, 2025
Jean thank you for taking the time to review, we are so sorry to hear you were unhappy with the Green Gables Tour on Prince Edward Island, we pride ourselves on making sure all of our customers get the best out of each destination, we will be investigating this internally and reaching out to you, once again please accept our sincere apologies.
