Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
458 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Don't settle for boring phone cases! Design is our passion, protection is our guarantee. Shop 100+ designer cases in marble, glitter, and camo to floral, wallet, and even fur!
Velvet Caviar (velvetcaviar.com) has 458 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
458 approved reviews, newest moderated first
Velvet Caviar has beautiful phone cases for IPhone and Galaxy. Their accessories match perfectly with the phone. The cases provide good protection and are of great quality material. You won't be disappointed!!! They have a great variety of selections!!
By Trish R.
Response from Velvet Caviar· Jul 8, 2025
Thank you so much for the amazing review! ✨
I'm in love with my cover...
By Laura M.
Response from Velvet Caviar· Jul 8, 2025
We’re in love with this review! 😍 So happy you’re loving your cover—thanks for the support!
I was promised a refund after I received my items since I forgot to use the discount code when placing my order. I never got it.
By Rise C.
Response from Velvet Caviar· Jun 9, 2025
Hi Rise, we've sent you a recent email regarding your refund on the discount code. If you need more help, just let us know—we'd be happy to support you. ✨
Very nice case. excellent quality
By Liset
These cases are so cute; I like that I can interchange them. An added plus is that they arrived much sooner than expected!
By Lynn
I've purchased a set of Snoopy case, ring, holder and charm. The whole experience was disappointing. The products are very poor quality Customer service lie to their customers. And they disabled specifically for customers with a bad experience the option to leve a review on "shop" app. By adjusting when customers can review when they have a bad experience. I wanted to order over 100 cases to colugues and friends to an upcoming event. But won't be doing that. People I've spoke with in the company: Sarah Jessa And a representative that did not identify. Name of product: Snoopy be mine It costed over 140 USD But worth maybe 20$ On Reddit, YouTube and other platforms you can find similar reviews. My order number ends in 361.
By Social A.
Response from Velvet Caviar· Jun 3, 2025
We hear you, Ayah. Allow us to turn this around—please send us an email at [email protected]. We want to ensure you're completely satisfied with us. Hope to hear from you soon! ✨
I love the case that I purchased. It is quality and I finally found a finger ring that looks good on it, because it matches.
By Tanda G.
I ordered a phone case on May 12 and initially split the payment through Affirm. After several days of nothing, I checked, and it was still "in processing." Figuring the Affirm payment was the issue that might be slowing it down, I paid it in full. Still nothing. Reached out to the company on May 21, and got a non-answer email to "rest assured, we are working diligently to fill the order quickly." Checked this morning - still in processing. Responded to email wanting to know why it still hadn't been processed.Apparently now it's out of stock. I received an immediate refund, which is fine, but why did it take 15 days for me to find out the thing is out of stock? There's no backorder? Whatever. I'm glad I at least got the refund, but the whole experience was suspicious. That's the last time I will order anything from an Instagram ad.
By Kate L.
Response from Velvet Caviar· May 28, 2025
Hi Kate! We're sorry to hear about your experience. We'd love to turn this around. Please reach out to us at [email protected] so we can look into this further and assist you directly. ✨
