Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
458 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Don't settle for boring phone cases! Design is our passion, protection is our guarantee. Shop 100+ designer cases in marble, glitter, and camo to floral, wallet, and even fur!
Velvet Caviar (velvetcaviar.com) has 458 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
458 approved reviews, newest moderated first
I got a case and wallet. I love them both I also got a privacy screen protector. Everything protects like it says. I have dropped my phone since putting the case on and everything is great.
By Amanda B.
Response from Velvet Caviar· Aug 4, 2025
Awesome to hear! Thanks for sharing your experience 💖
The cases I ordered fit perfectly. I love the designs and the magnets are really strong. I bought a ring and wallet which fits 3 cards so its perfect for me. Love the hand feel and its super sturdy.
By Britt
Response from Velvet Caviar· Aug 4, 2025
Love hearing this! So happy the case, ring, and wallet are working out perfectly. ✨
Love my products from Velvet Caviar!! I’ve browsed several times on the website. So many options and accessories to match. Love that my phone case, ring on back and air pods holders all have the same design!! ( and I don’t even own air pods yet) Prices are about average to other companies but the assortment is 100 times better. Shipping was affordable and efficient. Will definitely buy from again
By Susan S.
Response from Velvet Caviar· Aug 4, 2025
So glad you found the perfect set! Thanks for the love 🫶
The process was simple, many choices available, and I enjoyed everything that I receive
By yvonne S.
Response from Velvet Caviar· Jul 21, 2025
Thanks so much! Happy to hear you had a great experience. 🫶
I ordered a MagSafe phone wallet and accidentally input the wrong address at checkout. I reached out to them explaining my mistake and they generously sent me a gift card to order a new one! So kind and generous.
By Frances
Response from Velvet Caviar· Jul 21, 2025
Thanks for the sweet review! Glad we could help out. 💖
Shipping took a bit, but the case and camera frames are absolutely adorable!
By Sarah G.
Response from Velvet Caviar· Jul 16, 2025
Thanks for your patience—so glad the cuteness was worth the wait! 💖
Ordered the second time here - chose "Duties & Tax Paid" Shipping option which was 11 $ more, but should prevent me from having to pay the import sales tax at my doorstep. Order confirmation even states "German tax 11 $". Parcel arrived, with no indication of "Duties & Tax Paid" WHATSOEVER - DHL made me pay the Tax again, PLUS their expensive handling fee of 7.50 € which is to be paid if tax needs to be collected at the doorstep. Tried to communicate with VC - I explained the problem two or three times, yet they don't want to understand. They tell me it's beyond their control if DHL needs handling fees. BUT IT IS! Neither the second tax nor the handling fee (FOR COLLECTING THE SECOND TAX) should have incurred! I paid for "Duties & Tax Paid" and nothing on the parcel states that it was sent with USPS Passport Priority Duties Paid. I am very angry, this has cost me an hour of my time, I paid the exact same tax TWICE + a stupid handling fee and VC support doesn't seem to understand the problem.
By Tamara
Response from Velvet Caviar· Jul 15, 2025
We're truly sorry for the frustration you experienced, Tamara. We’ve just sent you an email to help make things right and ensure this is properly resolved. Your feedback is incredibly valuable to us, and we appreciate you giving us the opportunity to address this.
Every time I order my phone case and I receive it, I am so excited! It so beautiful and classy.
By Kaye
Response from Velvet Caviar· Jul 14, 2025
That excitement is what we live for! So glad you’re loving the look and feel. 🫶
