Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
458 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Don't settle for boring phone cases! Design is our passion, protection is our guarantee. Shop 100+ designer cases in marble, glitter, and camo to floral, wallet, and even fur!
Velvet Caviar (velvetcaviar.com) has 458 customer reviews on The Fair Hearing, with an average rating of 3.8 out of 5.
458 approved reviews, newest moderated first
These are my favorite phone cases! They are very good quality, look so sleek and love the matching accessories! Shipment was quick and the items are packed well. Will definitely be purchasing more.
By Gilliam
Response from Velvet Caviar· Oct 13, 2025
Yay, we’re so glad you love the quality and accessories! Thanks for choosing us again. 🫶
I love my new case! Shipping was fast and the case is sturdy and strong. I'll definitely order from Velvet Caviar again.
By Julia
Response from Velvet Caviar· Oct 13, 2025
Glad you love your new case! We appreciate your support and can’t wait to have you shop with us again. 🫶
Love my case! I loved the selection and discount I received on the crystal camera protector. Good quality and arrived quickly. I’m very happy with my purchase and highly recommend Velvet Caviar. I would recommend clearer instructions on applying the camera protector.
By Jennifer D.
Response from Velvet Caviar· Oct 6, 2025
We’re thrilled you love your new case and protector. Thanks for pointing out the feedback on the instructions, that’s super helpful for us! 🥰
I'm so happy with all the designs and durability of the phone cases I received. I also love that they carry full collections as well. I've also dropped my phone multiple times and it's protected my phone very well.
By Sirisha
Response from Velvet Caviar· Oct 6, 2025
That’s awesome to hear! Style and durability are exactly what we aim for. Thanks for trusting us with your phone! 🫶
I bought my case whilst in the UK via their website, I liked the fact their stock is different from UK stock so bought a Peanuts case as it was quite different. Fast shipping when considering its USA to UK which I thought would be slower. Well packaged good tracking outstanding product. Got a discount online as a bonus. Happy customer well done.
By Andrew C.
Response from Velvet Caviar· Oct 3, 2025
Glad your Peanuts case made it to the UK so quickly. Thanks for the love! 🫶
they charge you tax on their website but then they cant even give you their IOSS, i dont even think they have an IOSS tbh. a shop that doesnt provide an IOSS should not be charging any taxes, because of not having the IOSS i was charged again with taxes at my customs. they told me to try and reason a refund with velvet caviar and velvet caviar told me that they cant refund me. never ordering from them again
By pompom P.
Response from Velvet Caviar· Oct 6, 2025
Hi there! So sorry this has been your experience with us. We'd love to dig into this and make things right. Please reach out to our team at [email protected]. Hope to hear from you soon! ✨
I've order from VC on various occasions and I love the designs they offer and the protection their cases provided. I also had to contact their customer service department on 2 different occasions and both times I was help in a very professional and timely manner!
By Z C.
Response from Velvet Caviar· Oct 1, 2025
Appreciate you sharing this! It’s great to know you’ve had good experiences not just with the cases but with our team too. 🥰
I have ordered several phone cases from this company and they do not disappoint! I received my orders very quickly and these cases are not only beautiful but also very sturdy. I will keep ordering from them again!
By Yadira M.
Response from Velvet Caviar· Oct 1, 2025
So glad your orders arrived quickly and that you’re loving both the look and protection. 🫶
