VEG ER for PetsReviews of veg.com

I brought my 14-year-old terrier to VEG because he was lethargic, severely swollen, and clearly not himself. As a senior dog, I knew his age was working against him, but I was scared, emotional, and desperately hoping for answers or some way to help him. When we arrived, I felt there was hope. We discussed diagnostics and treatment options, and I agreed to the recommended testing, including bloodwork. Unfortunately, despite multiple attempts, they were unable to obtain a blood sample because of his severe swelling. After spending more than $2,000 and going through an incredibly emotional experience, I was then told by the doctor that, based solely on his appearance and symptoms, he most likely had a fatal condition, although it could not be confirmed without the bloodwork they were unable to complete. I was essentially left with the impression that there was little to nothing that could be done for him. As a pet owner in a very vulnerable state, that was devastating to hear. What made it even more difficult was feeling as though I was given hope at the beginning of the process, only to be told later that the outlook was likely terminal without any definitive diagnosis. I understand that not every case has a positive outcome, especially with an elderly dog, but the emotional roller coaster, combined with the significant expense, left me feeling disappointed and heartbroken. To add to my frustration, payment was required upfront, and I am still waiting for a refund for the bloodwork that was never successfully completed. Losing a pet—or facing the possibility of losing one—is one of the hardest experiences a person can go through. During that time, compassion, transparency, and realistic expectations matter just as much as medical care

Twice in six months we've had to take my pupper in at night. First time was Dr. Mak back in November. This time Dr. Chung was there, then Dr. Miller took over and ran with him through his recovery. Both times there was a full team there—people coordinating, moving fast, staying calm. They explained what was happening without talking down to us. Just focused on getting our dog through it. Extremely knowledgeable and patient-oriented. I'm not great at these reviews but I needed to say it somewhere—they genuinely SAVED HIS LIFE this time. We're grateful doesn't even cover it, but that's the honest version. If you need emergency vet care in Brooklyn, they're the people to call! A big THANK YOU to everyone like Abigail, David, and many more I can't remember from the heat of the moment. I'll be sure to be more careful, in hopes I never need their services again. 💐🙏

My mixed-breed dog had a swollen leg with a circular incision that wouldn't stop bleeding. I brought her to VEG, and after a 6-hour wait, they told me the leg was cancerous, and the cancer had spread to her lungs. They offered to remove the leg or put her down immediately. I asked how long she had, and they said they didn't know, but a very short amount of time. I left in tears and mourned for three days (by mourning, I mean crying non-stop). On the third day, the swelling had gone down, so I made an appointment with the regular vet. They got a blood sample from her leg, and under 10 minutes later, told me the sample was cancer-free. Her leg simply had an infection of some kind. The leg healed. Our dog is fine. When I think about how close I came to putting our sweet pup down at the advice of the careless "vets" at VEG, it absolutely breaks my heart. Oh, and I paid over $2000 for that appointment. DO NOT BRING YOUR PET HERE.

Make this place your last option if you have a dog that is sick. They take advantage of you because they know you would do anything for your fur baby. Our fur baby was in there for 2 1/2 days and they charged us a crazy amount! They are not nice and no compassion!They said, there was a low and high end of treatment. They charged us well over the high end. We finally brought our baby to our vet and she has called and followed up making sure our fur baby gets the treatment she needs. I will never go to them again and I will be telling everyone I know. They even charge $500.00 for misc. every day telling me it was in case they had to do treatment overnight and they wouldn't have to call me. How absurd! Take your fur baby somewhere else where they really care!

“I am absolutely appalled by the treatment I received at this veterinary emergency clinic. After following up on my dog’s care, I was met with cold indifference from the on-call doctor. Despite my pet being in pain, the doctor dismissed me outright, refusing to offer any guidance or referral. This lack of compassion and professionalism is inexcusable—especially from a place that charges a premium and claims to love animals. To be clear, I have spent over $18,000 in less than a year between this ER and Blue Pearl for my pet. The least they can do is act like they care. On a positive note, when I visited in early May, Dr. Tippie was my dog’s doctor, and she was, by far, the most truthful, compassionate, and skilled veterinarian I have met. The stark contrast between Dr. Tippie’s care and today’s experience is frankly disgraceful.”

I am extremely disappointed with the care my friend received at VEG ER, specifically from Dr. Casey McCabe. My friend brought her dog, Rusty, to the Carle Place location after he ate mulch and developed a blockage. This was a condition that could be treated with surgery, and my friend was fully willing to do whatever it took financially to save her dog. Instead of discussing surgery as a viable option, Dr. McCabe advised her to put Rusty down. As a pet owner, hearing that when there was still hope and treatment available is absolutely heartbreaking and unacceptable. Thankfully, my friend trusted her instincts and chose to move forward with the surgery anyway. Today, Rusty is alive, healthy, happy, and running around like nothing ever happened. I cannot understand why euthanasia would be pushed so quickly when the issue was treatable and the owner was willing to proceed with care. Pet owners deserve honesty, compassion, and every reasonable option explained to them before being told to say goodbye to a beloved family member.

In March 2026, we received the news from our primary care vet that our 3-year-old Anatolian Shepherd was suffering from acute kidney failure due to a negative reaction to an NSAID prescribed for his strained hip flexor – and he needed immediate advanced medical treatment. We made the 3-hour drive from outside Wichita to VEG – Overland Park with Yannu, not knowing if he would survive the night. Ultimately, Yannu was a "guest" in the VEG ICU for 10 days. However, today, he is home and getting stronger every day. That outcome is entirely because of this amazing team and the founding principles that make VEG truly unique and immeasurably better than traditional "Vet ERs". From arrival, the care was fundamentally different. They welcomed us at the door and started intake procedures immediately. We saw Dr. Morgan within minutes; he connected with Yannu instantly and championed us through our stay, including some administrative hurdles with a specialty hospital to get critical test results. His dedication and tireless support is second to none. We had the unique opportunity to work with many doctors and nurses – every one of them playing a crucial role in Yannu's journey and ultimate path to recovery. Dr. Halpin sat on the floor of his room in the middle of the nights, answering all of our questions with patience during the first critical 24 hours. Dr. Ray cut red tape to secure a specialist transfer to the specialty hospital to get critical life-saving tests. Dr. Baxter refused to give up on our darkest night, giving us a plan and hope when we thought we had none. Crucially, the team brought in Dr. White, an Internal Medicine specialist, to consult on Yannu's case. She provided a plan and returned on her day off to check on him, even hand-feeding him sitting on the floor of his room. Under Dr. Nezerka's leadership, this culture of excellence is not only possible, it is the standard by which they operate. The nurses were the backbone of our stay. Dawn was Yannu's favorite—her green pigtails, silly endearing nicknames for him, and the way she checked in on him and even ventured into a rainstorm to help us walk him made her a friend, not just a caregiver. Chrissy was able to place his feeding tube, using a non-standard technique due to his sensitivities and strong reaction to it, and her skill and efficiencies with blood draws and catheters was a work of art. Caitlin was our constant, pulling double duty as both a day and night nurse during our stay. She explained every procedure and taught us a cream cheese pill trick we'll use forever! Kenzie's smile and upbeat energy lightened the heaviest days, and her quick attention and unwavering support were invaluable. And Constance—at 11 PM when we rushed back from the specialty hospital in tears—said "bring him back, we got you" and guided us through chaos. Everyone, including several nurses and doctors not mentioned, were part of his journey – living the VEG principles and giving amazing care and compassion as well as encouragement and guidance. Non-medical staff went above and beyond as well: Jess and Heather built a couch bed for our room. Joe from the Ace Hardware next door assembled a park bench in under 20 minutes and delivered it so Yannu could sit in the sun—that bench literally built us a path home with the doctors and nurses administering treatments on Yannu's Bench – meeting him where he was at. Having experienced a different "old school" facility with a very different outcome a few years ago, as well as at the specialty hospital, we truly understand the value of what VEG brings to the table. Their approach is a breath of fresh air and exactly what the world needs. We drove 3 hours for this care, and it was worth every mile. We are not just grateful—we are advocates. If you are looking for a team that will fight for your pet as hard as you will, this is the place. There are not enough "stars" to truly rate VEG – Overland Park, but we hope this review helps recognize their excellence of care – we would not go anywhere else for emergency care for our precious furbabies.

Staff and Doctor sees your pet right away. You are greeted by Jodi or Julie st the Front Desk. Then Nurse Chris. Doctor Rothstein very professional and kind, explaining everything in detail. The place is very clean.