I've been buying for a month now but I…
I've been buying for a month now but I haven't received it yet, help me check where my goods are
By Phien N.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
35 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vedeus The global retail system of cosmetics, skincare, functional foods, bass rings, bird's nests from world famous brands: YHL, Indo, etc.
Vedeus (vedeus.com) has 35 customer reviews on The Fair Hearing, with an average rating of 2.8 out of 5.
Showing 16 reviews with 1 star · Clear filters
I've been buying for a month now but I haven't received it yet, help me check where my goods are
By Phien N.
Your customer service team never got back to me regarding my last email and concern. When I called your US customer service phone numbers, I was told to speak Vietnamese or send an email, which I did. Was very disappointing.
By hv
My order over 3 weeks still haven’t received
By Tran L.
My order is not arriving yet
By Sotheary H.
I buy cream mask I order November 24/2024 before thinksgiving but now almost Christmas I not received yet. I call customer service I ask about my order why I order but a month I not receive the customer service curse me .😡not nice and not good customer service.i think I never buy something again.
By Tuoi N.
Actiscar is very expensive and i get half products. It is very small and i was surprised to see i get a Little part of the bottle. I am very disapointed 🥲
By Shadow
It took too long to get my order . More than 2 weeks instead of one week on the website lol
By Anh H.
Response from Vedeus· Jun 17, 2024
Please see shipping explanation at https://vedeus.com/shipping-policy/ When placing an order, we have clearly indicated processing and pickup times on the checkout page. We have 2 shipping methods Standard shipping (8-14 business days) Fast shipping (7-10 business days) Does not include Saturday, Sunday, holidays, and payment processing time
i did show my id to website shop but USPS did not delivery to me. They gave gmail pickup and i did go to the office usps( they give address to gmail) for pickup my order but they still say it not have in stockpile, they told me it did redelivery and now i didn’t see the package delivery.
By Vy D.
Response from Vedeus· May 17, 2024
9202190349451100001665 USPS, here is your tracking information. The carrier calls you but doesn't pick up. We also tried calling and texting you (to ensure the goods we deliver must have a signature). You can schedule a return delivery from the USPS website or to your local post office