Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
575 reviews
Vector SecuritySelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vector Security, Inc. has been a premier provider of intelligent security solutions tailored to the needs of the customer for more than 40 years. Headquartered in Pittsburgh, the company offers a full suite of electronic security services including Vector Home Security, Vector Business Security and national account security. Services are provided to customers across North America and the Caribbean through a network of branches and authorized dealers. Vector Security is a sister company of the Philadelphia Contributionship, a private insurance company founded in 1752, and currently provides cost-effective, technology-based security solutions to over 300,000 homes and businesses.
Vector Security (vectorsecurity.com) has 575 customer reviews on The Fair Hearing, with an average rating of 3.7 out of 5.
575 approved reviews, newest moderated first
I have had Vector Security since I purchased my home in 2007 and have been extremely satisfied with their service. I had to have my system serviced last year and they were very prompt, and the technician was competent and professional.
By JANET G.
Response from Vector Security· Nov 6, 2015
Hi Janet, Thank you for your loyalty! We look forward to continuing to serve you.
Reliable, easy to use, love the keyfob, works from Iphone, tablet, and computer. Techs have great working knowledge and explain system in lay terms. would hughly recomend.
By JOHN A.
Response from Vector Security· Nov 5, 2015
Thanks for your review, John! Glad you're happy with your system!
Having had ADT for over 5 years, paying each month, and finding out it had been inactive for at least 2 years, I love Vector. When I mistakenly set the alarm off, customer service calls me from the alarm box, not the phone. Service is great and customer service is excellent. The contract had no "fine print" that states you must test your equipment monthly! I have never been happier. Wouldn't take ADT if it were free now!!!
By RECARDO & JACQUELINE K.
Response from Vector Security· Oct 22, 2015
Thank you, Recardo and Jacqueline! We're glad to hear you're happy with the switch!
Vector has provided excellent service through the years and keeps us informed regarding latest trends in security.
By IRENE M.
Response from Vector Security· Oct 22, 2015
Hi Irene, Thanks for your feedback and your loyalty!
I felt that I was paying a premium for service after the sale. I even purchased a monthly maintenance contract. So for every service I needed is covered by the contract. Today I relocated the router in the house. It would only take 15 - 30 minutes max to shorten the cable and put a new end cap. Can't get to me for 2 weeks??? I ask why do I want to continue to do business with this kind of service?
By JACK & SANDY R.
Response from Vector Security· Oct 22, 2015
Dear Jack and Sandy, Thank you for your feedback. We do our best to accommodate our customers, but occasionally, the number of appointments we need to address may cause a longer than usual wait for your service to be completed. We continue to adjust our staffing and service hours to address these issues in order to improve scheduling and appointment availability. We apologize for any inconvenience and appreciate your loyalty to Vector Security.
We installed Vector Security when we build our house. We have been very happy with Vector! . Customer service has always been very responsive/helpful. The service technicians and sales are knowledgeable and professional. We upgraded our system a few years back. Nice that the motion detectors no longer need periodic battery replacements. Would definitely recommend Vector Security. Responsive customer service and decent monthly fee equals a happy customer! Fantastic company!!!
By J. E.
Response from Vector Security· Oct 20, 2015
Hi J.E., Thank you for your review and for your loyalty to Vector Security! We are glad to hear you are happy with your service.
We have had not but very good service from Vector since we chose them as our security provider. Two winters ago when our furnace went out while we were away, the temperature sensor on our security system saved us hundreds of dollars in repair costs from frozen pipes, etc. Anytime we have had the alarm sound, we immediately receive an email, as well as a phone call. The staff are very polite and efficient. We are very pleased with our choice of Vector for our home security system!!
By JAMES R.
Response from Vector Security· Oct 20, 2015
Hi James, Thank you for your feedback. We are happy the temperature sensors helped prevent a potentially bad situation.
The monitoring center saw an usual amount of low battery signals coming from the house and called to advise us of this, We replaced the battery backup and reset the system. They called two more times to ensure all was ok and asked if we wanted a service tech to check things further, which was not necessary. Excellent service, and just the right amount of continuous follow-up.
By JAMES S.
Response from Vector Security· Oct 20, 2015
Hi James, Thank you for taking the time to write this review. We appreciate the positive feedback!
