Vector SecurityReviews of vectorsecurity.com

Their personnel has always proven to be courteous: Checking first with us, when there has been a mishap, to make sure we are fine. This insures that we are not charged by the city unnecessarily for a false police involvement. They have replaced batteries in record time when that has to be done. We recommend them highly.

Clomplete understanding of our needs and proper placement of what was needed for security.

We used another service prior to Vector. We switched because we experienced multiple false alarm events. The previous company seemed unable to resolve the problem. Since switching to Vector there have been no false alarms.

We were recommended many years ago that this company was great to deal with. Since that time we've had a few service calls and the technicians were on time and polite. The work was performed to the highest standard. I have recommended Vector in the past and will in the future.

They called a couple of times to say they were coming. Came on time. Was able to resolve issue right away. Was in and out quick so had time to do other things.

Security service is fine but sales and customer service is poor. The sales person did not tell me about additional service fees so I did not prepare to pay more than we had discussed. Also the contract time frame for service was not well explained and it is VERY DIFFICULT to get in touch with anyone to help at Vector Security

I have been a customer of Vector for more than one year. Recently we have to move from Georgia to Florida. However, before we move to our new place we contacted Vector to ask if they have service in our new location. We provide Vector our new address and they told us that our new location was under their service area. A couple week before we moved their representative Billy Kelly stop by our house and told us that Vector was going to transfer our system to our new location. Also, Billy Kelly told us that he was going to stop by the following week to drop off the new equipment for our new location. We left state and Billy Kelly never came back to our house, we call him several times and he never answered the phone. We are being calling since August and the information provide is the same since day one. We arrive to our new location and contacted Vector to arrange an installation day and we find out that the do not cover our area. In top off that today I received an invoice from Vector Security charging us $1,900.23 dollars for cancellation. I really don’t understand how they want to charge me that amount, since the beginning they told me that they will going to transfer the system to our new location. Second, after we have arrived to our location and contact them to schedule an installation, they come back to us that they do not service the area.

I feel very safe