Vector SecurityReviews of vectorsecurity.com

TERRIBLE Service / ALWAYS leave a message / Fair system when working and a HIGH price

I purchased a home 2 years ago and it was the best decision of my life. The worst decision of my home purchase was signing this 3 year agreement. The camera system is terrible, it is continually getting fixed. The cameras allow you to set limits on recording and how much movement and or not it catches and starts recording. It all is terrible. I have set these limits, walked through them with customer service and took their recommendations. I still have hundreds of recordings a day, reach my monthly quota and then they stop recording. Save yourself and go with Nest or ADT or any other service. I feel like I was ripped off.

Dexter was very helpful, and understanding of our situation. Dexter was very thorough, and explained everything perfectly.

Do not use Vector! We had nothing but issues with their service. Our cameras were constantly having issues and doorbell camera replaced 5 times in the first year of service due to not working. Customer service was horrible! A Vector manager was supposed to call me about cancelling the contract. No one ever called me and next thing I know a collection agency is calling me and threatening me everyday about not paying the $1,000 early cancellation fee will affect our credit. So I paid it reluctantly and replaced them with ADT security. When the ADT rep came for walk though of our house he pointed out that the window break sensor was installed incorrectly by Vector. Which makes sense because one time the alarm was set. A big thunderstorm came through and a picture frame with glass fell off the wall within 10 feet of the glass break and alarm did not go off. Yes Vector if you are reading this the glass broke in the picture frame. The ADT rep also pointed out that the fire alarms were not hooked up to Vector security at all which we thought we were paying for. Seriously!!!! ADT has been awesome. Vector security is horrible and will make sure everyone knows to stay away from them.

I would recommend Vector to anyone that's looking for alarm system. I really appreciate technician "Dexter". I always asked for he to come do my repairs. He goes above and beyond to satisfy his customers. He makes sure that everything is working properly before he leaves. Always suggests more things that we as a customer can do to protect our homes. Good Job Dexter.

One star is too much. Terrible customer care and service.

Horrible service. Don’t even respond to service issues. Will be cancelling after contract ends. After several messages as of 5/29/2019, I still can’t get anyone to return my calls. Classic bait and forget type of company

I had a security system put in by Vector back in 2017. It worked great for about 6 months. But then lots of false alarms, automatic lights wouldn't work when entering the house, smoke detector became way too sensitive, and it got worse. Seemed every time I called I got voicemail. Left a message 3x. Never a call back. The last message I left was telling them I wanted the system removed. Now some law firm is trying to collect on the contract. Charging me for the equipment an monitoring. Why should I pay for a system that doesn't work correctly? Again I tried to call them and apparently the local number had been disconnected. I've told this to the law firm collecting and even they said they would have someone from Vector contact me. I'm still waiting after 3 months. I hope this goes to court! The info they gave the law firm does not match the contract! The system was a lemon and I shouldn't have to pay for a system that does not work! All I ask is to drop the collection and remove the system. But I'm not paying a dime! FYI, two others in my family used to have Vector and why I chose them initially. Neither of them use Vector any more for similar issues (sensors started acting up, false alarms, etc). Oh, let me remind Vector, that false alarms can result in fines from law enforcement and fire department. Will you pay those for me? DO NOT BUY FROM VECTOR unless you want a system that will require a lot of calls to customer service (and good luck getting through), and lots of headaches.