Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
19 reviews
VDLPOWERSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
VDLPOWER offers an array of portable power supply solutions, including portable power stations & solar panels.VDL Group, founded in 2007, is a pioneer of research&development, design, production, and a global top-selling lithium-ion batteries company recognized by over 500 million authorized media and organizations, and we have established a comprehensive network of after-sales service system worldwide.VDL’s batteries are widely integrated into the most popular smart devices from top 15 manufacturers of consumer electronics in the world.To fight against of global climate change and the demand for sustainable clean energy, we started out solar generators and solar panels program in 2019.In 2021, we launched "VDLPOWER," a brand that aims to produce high-quality green energy system, which designs to withstand extreme harsh conditions and provide exceptional safety performance.With over 16 years of experience in this field, we have launched the next generation super fast charging solar generators(HS series) and high-efficiency solar panels(SC series). The safety, effectively, and durability features have gained widespread recognition by customer.It is VDLPOWER mission to provide high-quality, safe, and environmentally friendly products. We strictly abide by CE / UL standards, strictly detect and control products to ensure high quality and safety of products.
VDLPOWER (vdlpower.com) has 19 customer reviews on The Fair Hearing, with an average rating of 1.5 out of 5.
19 approved reviews, newest moderated first
j'ai acheté mon VDL HS1500 en juin 2024 pour partir en vacance en van. la batterie se mets en defaut et ne fonctionne plus du tout lorsqu'elle approche les 50% de charge. le service cliét contacté a plusieur reprise par mail ou via le site internet ne reponds pas. c'est une honte. je deconseille fortement cette societe qui ne respecte pas ses clients.
By Stephane S.
I ordered the an HS2000 unit and then looked at these reviews, so was quite sceptical. After paying I didn't receive the email confirmation so emailed and phoned a few times, then received an email saying product was with delivery company. The delivery company was excellent as very good communications and delivered in a 30 min window, phoning beforehand. The unit is as described and was charged to 30% on delivery as stated. I have now fully charged it and everything looks good. It came with a warranty card, which I am now completing. The company just needs to improve their communications and respond promptly to emails. So far, so good.
By TIM W.
Brand new out of the box. Unit does not work at all. Will not charge and is obviously faulty. No warranty card provided. No information on where to return it. No way to contact except by email. Very, very sketchy and I suspect it is a scam. Called company number and got someone who said he was on vacation in China. Told me to email and they would respond. So far they have not.
By Herman de V.
NO ATIENDEN LA GARANTIA. Estación de energía VDL Power 2400 El producto se pidió en España, llego rápido y bien empaquetado. La estación tiene una construcción robusta, pero la batería llegó a 0% y no cargaba. Después de algunos mensajes nos dicen que la tengamos 24h conectada en carga máxima. Por suerte cargó, pero después de unos días de uso se inicia un fallo intermitente que pasa la carga de 100% a 0%. Volvemos a intentar comunicar con el correo anterior, que si el año chino, que si envía un vídeo, que si envía otro... y ya está nunca más respondieron.. Por suerte en Madrid encontramos a PLP Batteries donde solucionaron los problemas y nos dejaron el producto totalmente funcional. Vendedor no atiende la garantía.
By INGRAVITY
I brought the dvl 2000 last winter from Amazon it kept switching off at around 40percent they wanted video proof I left it in the end as to much messing not great on technology Then recently two usb ports stopped working and they tried saying I’d overloaded it Only charge I phone Offered me £30 refund I told them I’d get consumer rights involved Now saying will repair after sales have accepted it and can take 15 days I rely on it as live in rv So think I’ll be taking this further Darren burskys
By Darren B.
NO ES FIABLE: Compramos una bateria VDLPower en verano 2023. El pedido se recibió bien. Tb el servicio de soporte atendió correctamente alguna duda tras la recepción. 6 meses después la unidad falló. No carga bien y tampoco entrega bien la carga disponible. Hemos escrito varios emails a su cuenta de contacto y enviado videos con las pruebas del fallo. El primer contacto tardaron 15 dias en responder, tras reclamar alguna noticia por 2 veces. Se disculpaban por tardar como consecuencia de la festividad del Nuevo Año Chino y prometían una solución a la mayor brevedad. 1 semana después volvimos a solicitar alguna novedad. Recibimos una respuesta acelerada con un estracto del Manual de Usuario señalando las temepraturas de uso. Absurdo dado que estamos en el sur de Europa (esas temperaturas extremas no se alcanzan) y además los videos están grabados en una vivienda, no está en la calle u otra ubicación cuestionable. Respondimos con nuevos detalles, nuevo video y una demanda de atención seria. De esto hace 2 semanas y todavía no tenemos ninguna noticia. No recomiebdo la compra. Es un producto caro y, según el caso, incluso crítico para la función que se destine. Si no puedes confiar en su fiabilidad y su soporte técnico y garantía no responde, te estás jugando demasiado.
By Marian
Had no issues whatsoever with my order. Everything goes smooth and delivery came very quick. I did read the review in here and was a bit worried at first but now I know that I'll do more business with them as their power station met my requirements 100%. Thanks
By T
Power station stopped working with in warranty and clearly they do not honour there warranty as everything I've done they just pushed me off to someone else to give me the run around it's been three months of trying to get it replaced under warranty and gotten no where but my time wasted
By Jamie B.
