Wednesday, November 4, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
229 reviews
Vat19Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We sell awesome stuff so you can give the best gifts. When it comes to presents, there's only so many coffee shop gift cards a person can get. That's where we come in. At Vat19, we only have one rule: if we sell a product, it's got to be curiously awesome. Since that's our only criteria, we have something unique for everybody.
Vat19 (vat19.com) has 229 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
229 approved reviews, newest moderated first
I have a question. What materials are in the large jellyfish lamp? Is it plastic or glass? And how long does the lamp can used, months or years?
By Constantin H.
Response from Vat19· Dec 2, 2020
Hi! The tank wall is made from plastic. With proper care, the tank should last a lifetime.
The mystery boxes were amazing. I especially enjoyed the putty, very satisfying. There were so much unique things! Your company is so amazing and your videos are out of this world. Keep up the great work! 😉 P.S. the big gummy bear was delicious, I already ordered 13!
By 實松花乃
Response from Vat19· Nov 29, 2020
Thank you so much for the kind review!
Min pakke kom inden for 1 måned og der var ingen told, dog var fragten lidt dyr men den var jo dog også fra usa men... Men alt i alt helt tilfreds og kan godt anbefale!😁👍
By Josephine L.
I learned about this site from my kids, who love their videos. Vat19 products give my kids a 5 minute excitement rush. Usually I wouldn't waste my money on these types of useless products, but given covid 19, decided it's worth it to see them excited. WHAT HAPPENED I was a repeat customer of Vat19 (BUT now will never purchase from them again). I bought a $100 Mystery Box, the most expensive and largest box of assorted stuff. A month later, I wrote to Vat19 customer service to make sure that if I ordered a SECOND Mystery Box, it would have different contents. They assured me they change out box contents frequently and each build is "unique". When the box FINALLY arrives 2 Weeks later, it arrives with EXACTLY the same contents as the first box I ordered. You can imagine how my kids' faces went from super excited to. Is this some kind of joke? They were obviously deflated and upset. I contacted customer service to tell them they sent me the Identical box and would like a refund. They first had the audacity to state I could only return non food items (this means I would essentially lose $50+ of the $100). After a lot of back and forth with the customer service manager Rick Bouxsein and the fact that I had written proof customer service said the box contents would be different, he finally said he would make an "exception" and allow me a refund BUT I had to pay the Return Shipping... WOW, what a great result I said sarcastically to myself. This was OBVIOUSLY not my fault but I had no more energy to keep going. I had lost so much energy when the customer service manager would not reply to my emails and I had constantly chase him up by remembering to email him again to follow up. Once I mailed back the box, at my own expense, the owner, Alison Salvatori, admitted to the mistake and said "We are simply not able to offer free return shipping due to constantly increasing shipping costs." Basically saying that they want to find ways to gouge the customer for their mistakes to protect their profits. Anyways, I'm out of pocket time and money. My kids were unhappy. And then I came up with an idea. WHY AMAZON IS WAYYYY BETTER AND HOW I COULD EASILY CREATE MY OWN MYSTERY BOX. WHY DO THIS THROUGH AMAZON? 1) If you search "Vat19" in Amazon, you will see they carry identical products. But also show you reviews of real customers and what their experience was with the item 2) Lower prices. For some of the items, Vat19 can cost DOUBLE what Amazon charges. See photo attached. 3) 2 Day Delivery. Yes! You don't have to wait 2 weeks. 4) Free Returns. You just print a shipping label and drop it in the mailbox. Don't even have to provide a reason. 5) Save time. You don't have to deal with suboptimal "customer service". So I made my own Mystery Box and named it "Kids19". It's a mystery box of incredible stuff I got from amazon and then threw it into it's own box so it has the same experience for the kids. I even could tailor items so they are directly relevant to their ages. Do yourself a favor. Pay less, get it faster, save time, and return it if it's not what you expected by going to Amazon. Hands down best online ecommerce company!
By Christopher
Response from Vat19· Oct 16, 2020
Dear Christopher, Thank you for the detailed message and I apologize for your experience. It was incorrect for our customer service rep to state that a second mystery box would have different contents. While we typically build our Mystery Boxes in small batches, we cannot make the guarantee that each one will be different because it can take time to sell through each batch. I realize now that our website creates confusion by listing the build dates of each box. I will be updating our web page for the Mysterious Box of Mystery to make this more clear. It is my understanding that you have been issued a full refund for your order, but I apologize for the effort that it took you to get our attention. I have also issued you a $100 gift card in the hopes that you give us another chance. We're a small, family-owned company that works very hard to provide quality products at a great price along with free shipping. While Amazon charges over $100 per year for Prime, we offer free shipping on every order without having to sign up for a yearly subscription. And while you may occasionally find an item that is temporarily cheaper on Amazon, I can assure you that we are extremely price competitive. Best, Jamie Salvatori, Owner
Zero stars! Waiting 6 weeks for my delivery now told its in its way back to us. No one knows why but it was undeliverable. Then was told I’d get a refund minus postage costs! Unbelievable! I would avoid as the customer service advisors don’t care.
By Jamie M.
Response from Vat19· Sep 3, 2020
Dear Jamie, I'm sorry that your package hasn't arrived. Unfortunately, we do not know why your package was marked as undeliverable. I know it isn't a great answer, but post offices around the world are overwhelmed with the increased volume of mail recently and it's possible that they made a mistake. As previously communicated, as soon as the package is returned to us, we will issue a refund. The only instance in which postage costs would be deducted is if it is determined that the address you provided was incorrect. Best, Jamie Salvatori, Owner
Amazing! everything shipped fast and easy i recommend this.
By isaac
Response from Vat19· Aug 10, 2020
Thank you for the review!
It was fun looking for things and it was so hard to pick things. Vat19 is a great website and I recommend it.
By Paulina R.
Response from Vat19· Jun 26, 2020
Thank you for the kind review!
the stuff is to expensive plus some of the stuff is int that good
By Matt P.
Response from Vat19· Jun 2, 2020
Hi, Matt! Thank you for taking the time to review. I sincerely apologize that you were not satisfied with your purchase and the nature of our prices. If you placed an order on our site and experienced any issues, please reach out to our customer service team who can further assist you: https://www.vat19.com/contact/email. Thank you! Karrie
