Excellent customer support
Individual support rep provided troubleshooting and coding support hands on until the issue was resolved. Excellent service. Thank you.
By Kevin M.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
249 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Vast.ai is a global GPU marketplace. Use one simple interface to search the marketplace and rent powerful cloud GPUs at reasonable prices. Save 5-6X vs major competitors on cloud GPU rental rates.
Vast.ai (vast.ai) has 249 customer reviews on The Fair Hearing, with an average rating of 4.2 out of 5.
249 approved reviews, newest moderated first
Individual support rep provided troubleshooting and coding support hands on until the issue was resolved. Excellent service. Thank you.
By Kevin M.
Scott helped with an ongoing issue. Thanks for helping me get my new servers verified
By Tyler V.
Cheapest GPU's you'll find anywhere. Wonderful fast support, 100% recommended.
By asdasd A.
Rob was very helpful and responsive!
By mebook A.
Even though the customer support is hit or miss, you eventually find the right person to chat with and will solve your bugs.
By Nico R.
Was running into some issues with the software and their support staff was EXTREMELY helpful and resolved my issue and went above and beyond just a simple 15 minute chat.
By Tim
Great support!
By Mark Z.
Prices seem good but its all a ploy to get you to add a balance. Then you just cant connect to any machine. I tried 4 of them. They have insanely over secured SSH settings. Total waste time and the support just tells you to "Read the docs" I did read the docs. I sent you the terminal and it did not work. Thats why im messaging you. Im off to Runpod which actually works within 15 minutes of setup and has clear instructions.
By Hardley a good R.
Response from Vast.ai· Jan 14, 2025
Hello, Thank you for sharing your feedback, and we’re sorry you had a frustrating experience. We can assure you there’s no “ploy” involved; in fact, we offer full refunds for any unused credits. So we will happily refund your balance. We take pride in having a 4.3 average rating, and we’re disappointed your experience didn’t reflect that. We appreciate your input and will continue working to make our documentation and support even clearer. If you change your mind and decide to give us another try, we’d be glad to personally help you get up and running.