Valyōu FurnitureReviews of valyoufurniture.com

Just orders yesterday and wife wanted to change the style. They give the run around in cancelling. No human just text and email from probably country out of the map. Not easy smooth cancellation even only 1 day after placing the order. 2021 received many complaints from BBB

Very nice and polite and efficient! Thank you!

I wished I did better research about this company. It’s been a few months now and I still have not received the bed I order. Purchased date 9/04/22. They never updated me until I called (mid October), then I was told it would be awhile before I would receive the bed. The guy advised me to get one that’s in stock so I can get it in a week or two. I did that and now I get an email saying the item is out of stock. It will be 2-3 weeks till it gets delivered. I decided to cancel my order since I need the bed by Thanksgiving. Instead of a true refund I get a store credit. Why would I want to buy anything from this place. They can’t seem to fulfill any orders. It takes months and months. Either I loose my money or spend it on an item from this company. I do not recommend buying anything from this company. Unless you are willing to wait months and do not plan to return anything. Update: As of November 9, 2022. My new delivery date for my purchase (Charm 2.0 bed) is January 5, 2023. Update: I received an email from Valyou furniture saying they cancelled my order and was not able to refund my credit card. I had to call my credit card company and filed a transaction dispute (filed on 11/16/22). My credit card credited the amount owe to my bank account while they investigated the dispute. There was no other way of getting a refund from Valyou furniture unless you pursue through your credit card company and put in a transaction dispute. What a hassle when all they needed to do was refund the money back to me since I never received the item. It was cancelled before it ever arrived their warehouse. The case was finally closed on 12/23/22. It took over a month for my credit card company to get a refund from Valyou furniture. This has been the worse company I have ever dealt with.

You will never receive your item! Been waiting 3 months and they keep telling us it’s being shipped. SCAM!

I second what all these reviews are saying, this is a scam and you’ll never get your furniture. I think the reviews on their website are fake because they all are claiming to have gotten their furniture in 3 weeks but we’ve been waiting 6 months for the exact same thing. DO NOT ORDER

If I could give them a zero I would, I ordered my Feathers Sectional and Ottoman and still have not received them (Order Date: June 4th, 2022). They are unwilling to cancel the order so I can go elsewhere. The latest update was that the order was "shipped" on October 6th and yesterday the shipping company shows the order as canceled as from the looks of it there wasn't anything to deliver in the first place. Each time I reach out it's a different excuse as to why there is a delay. Please cancel my order so that maybe someone else will eventually get theirs sooner. A refund to the original card payment is what I'm requesting and absolutely NO store credit.

Cameron and Cliff were an absolute pleasure! Prompt and friendly, made the whole experience super easy. Thank you guys so much for your help!!!

Company refuses to issue a refund for items that were purchased in august and have not been delivered! THIS IS A SCAM! STAY AWAY FROM THIS BUSINESS. They claim to be issuing a refund, still haven’t done so. Look at all the other negative reviews with similar patterns of undelivered products and refusal to issue refund. This is what they do! Avoid them! They claim to be “working” on the refund but it’s been weeks. They claimed to be working on shipping my items and even created ghost shipment tickets but those went unfilled and/or were canceled after a month. When I first requested a refund, customer service hung up on me and simply stopped answering my calls and communicated via text only. When I reached out via email, it was always the same run-around. After weeks, they finally issued store credit when they led me to believe they would be issuing a refund in the original method of payment. Then they claimed that their policy was to only issue store credit. Then it was that their payment processor didn’t issue “refunds.” Then it was that they finally issued a refund but that the transaction failed. Do you see where we I’m getting with this? THIS IS A WELL-CHOREOGRAPHED, ORGANIZED SCAM!! Based on all the other review with similar experiences, this is NOT AN ISOLATED INCIDENT! This is a PATTERN. For all of you with similar instances, report them to the BBB. The only way we will get a refund is for this business to face real repercussions. I waited for months and always gave them the benefit of the doubt, but after reading all these other negative reviews, I’m done. This is thousands of dollars that they fraudulently received from us and now refuse to refund! UPDATE 11.14.22 — the company called me stating that they were working on a refund. They stated that the refund was issued on 10.20.22 (almost a month at the moment of this writing) and still no refund! There’s a link to their refund policy, which does note that only store credit will be issued, but the real concern is: how are they only giving store credit for items that they never delivered and that the customer waited 3 full months to receive but never did?! Essentially, they knew at the time of purchase that these items were unavailable, yet they provided a delivery date when they knew the delivery date would not be met. Further, instead of refunding the money like a well-intentioned business would when they realize the mistake, they continue — to this day — to give me the run-around pretending like they are going to issue a refund. I’ve never heard of another instance where a refund takes a full month to come through! I’ve spoken to my card company and they’ve assured me that no such transaction has been processed! The card company assisted me with placing a complaint for a chargeback. I strongly recommend all the other customers with similar issues (because there are more than a few) do the same thing! I know I’ll never see a refund from valyou, but I’m also confident that the credit card company will refund me the money for the goods I paid for that were never delivered! Also, you can file an official police report in LA county — which is where this company is registered. The only way we can hold fraudulent companies accountable is by speaking up and not backing down!