Valyōu FurnitureReviews of valyoufurniture.com

The couch was exactly as advertised. The movers came on time and quickly put everything together for me. I love this couch!

Cameron and Gilbert made the delivery experience a breeze! They were kind, communicative, prompt, and very quick. They were in and out within ~15 minutes. I didn't have to lift a finger and they handled everything with professionalism. Best delivery experience. Thanks for making this so smooth, guys!

I’m not sure why so many people had a terrible time with Valyou but I ordered my feather couch on 4/30/23 & it was delivered 5/5/23. I fell in love with this couch back when I lived in Hawaii and went to their showroom. The couch is so soft and I love the low profile! Will be using again!

Update 5/7: Valyou furniture sent me an emailing stating they can process my cancellation but “I went ahead and canceled your order. While trying to process the refund, I got an error message. I am not sure why it's happening but it seems the reason is we no longer work with the payment processor used for your transaction. I would recommend reaching out to your bank and disputing the charge. That would be the fastest way.” The only cards I have are Visa or Mastercard. I think they’re trying just trying to keep my money now. This so so frustrating! I have never had any business tell me this when processing a refund. I’ve ordered furniture from IKEA, Urban Outfitters, West Elm, Anthropologie, etc and I never gone through this horrible process of just trying to get info on my order and then after 6 months of waiting with no info and I finally cancel, this is what they tell me. I wanted to support what I thought was a smaller furniture business and I loved the sofa and ottoman when I saw it online. But this is honestly the worst experience I’ve had just trying to get furniture. I’m so disappointed. I ordered the feather sofa and ottoman in November 2022. Originally they said the estimated delivery date was in January but I never heard from them until I reached out. They said they hope to have an update soon and to check back in a few weeks or I’ll receive an email with an update. I have either emailed/called/texted customer service for an update and they keep telling me the same thing. I can cancel or just keep waiting for an update. I’m so frustrated! It’s now May, 6 months from my order date and that’s the only thing they’re able to tell me. I don’t want to cancel because I love how the sofa and ottoman look. I just want my order delivered! At least some kind of real update as to why it’s taking so long. They told me once it’s logistics and the supply chain. I’m not sure I believe this anymore though. I think 6 months for really no update as to where my order is in the process is ridiculous! Once I asked to speak with a manager and they told me I’m already speaking with the “highest point of authority.” If or when my order is delivered I will never order from Valyou Furniture again.

Love my new sofa! Great customer services and delivery was smooth. I hope to do business again in the future.

Jerry and Scott made my day! Their professionalism and customer service is unmatched. Not to mention how personable and kind they are! They both went above and beyond to make sure I got my couch delivered in a timely manner, handled it with care and had the thoughtfulness making sure we placed it exactly where I wanted it to be. They believe in this brand and had me feeling even more reassured that I made the right choice when going with Valyou! 10/10 service!

We had a great overall experience with Valyou from beginning to end. We went to the showroom in Downtown LA to get a feel for the feathers couch and Stasi was extremely helpful and friendly! She helped us get set up for our purchase and answered all our questions. If you live in LA, I highly recommend going to the showroom and buying directly from them, as it was a much more personal experience. As for the delivery, we couldn't be happier! We ordered the couch on Tuesday and by Friday it was already here. Jerry and Scott were honestly amazing! They were so nice and went out of their way to make sure the couch fit properly and was set up correctly. The feathers sectional 110" so far looks amazing and is so comfortable! We really like the fabric and overall feel of it. We had spent over a month looking for a cloud like sofa and even had a bad experience with a different company where we had to do a return. So getting the Valyou sectional so quickly and with such good customer support, was a big relief!

Fabulous furniture at an amazing price! We were looking for a soft, comfortable sectional to become our home base for movie nights and the Feathers sectional and ottoman delivered on all fronts! Delivery was quick and easy and now we are enjoying our new furniture everyday.