Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,083 reviews
ValuePetSuppliesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Making Tails Wag for 15 Years and CountingValuePetSupplies is a family owned and operated business focused on delighting customers and their pets with products designed by pet lovers for pet lovers. We're proud to offer low prices and free shipping on all orders to the lower 48 states.Shop ValuePetSupplies NowWe love getting a good deal as much as you do so we work 7 days a week to keep the coupon deals flowing, even on our top selling ValueBull, ValuePad and ValueWrap house brand products.Shop All Bully SticksShop All Puppy PadsShop All Dog DiapersShop All Natural TreatsShop All Rawhide
ValuePetSupplies (valuepetsupplies.com) has 2,083 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 30 reviews with 2 stars · Clear filters
In the past, jumbo looked like jumbo. This last batch was smaller probably medium size. Don’t know if I will order again
By MICHAEL
Response from ValuePetSupplies· Jan 16, 2023
Hello Michael, Thank you, for leaving us a review. A customer service agent has reached out to further assist you. Thank you, for shopping with us at Value Pet Supplies.
The sticks were much thinner than i expected, my 30 pound dog gets through it in less than 2 mins. Probably wont buy them again.
By Ankit
Response from ValuePetSupplies· Dec 5, 2022
Hi Ankit, Thank you for leaving us feedback. We are very sorry, that the collagen sticks aren't as expected. A customer service representative will be reaching out to further assist you. Thank you, for shopping with us at Value Pet Supples.
Last time we spoke to y’all about the signature requirements for FedEx and I was told that our account would be marked to send in smaller amounts so I didn’t have to worry about that. It STILL had a signature required this time as well. I had to have the fed ex guy call me when he got there so I could leave work and meet him, just so my package didn’t get sent back.
By Lauren R.
Response from ValuePetSupplies· Nov 25, 2022
Hello Lauren, Thank you, for leaving us a review. A customer service representative is reaching out to further assist you. Thank you, for shopping with us at Value Pet Supplies.
These strips are too hard to break into smaller pieces and they have a very strong smell. We bought these as a stop gap measure because the slices have been out of stock for quite some time. I guess I’ll try breaking them up with a hammer
By Elizabeth P.
Response from ValuePetSupplies· Sep 22, 2022
Hi Elizabeth, Thank you, for leaving us feedback. A customer service representative has reached out to further assist you. Thank you, for shopping with us at Value Pet Supplies.
Ordered the plus puppy pads in a different size because they didn't have the others. I assumed they would be like the other plus pads, but got the ones that leak and pull apart. Can't seem to get consistently.
By customer
Response from ValuePetSupplies· Aug 23, 2022
Good morning, Thank you, for leaving us feedback. We want to apologize, for the inconvenience you've experienced. A member of our customer service team is reaching out. Thank you for being a customer with us at Value Pet Supplies.
ValuePetSupplies used to have reasonable prices, at lower than my area stores. I regret ordering this time because my local stores had Loving Pets Sweet Potatoe and Chicken at a full $3.00 less.
By Happy C.
Response from ValuePetSupplies· May 23, 2022
Hello, Thank you for the feedback. We apologize for the inconvenience, and a customer service representative will be reaching out. Thank you, for shopping with us at Value Pet Supplies.
Products are from foreign countries and are contaminated and definitely not fresh. Be careful when ordering. My order contained 3-4 strange looking bugs. I contacted ValuePet to return and explain, and never received a response back. I won't order from this company again.
By Marion F.
your stock of pee Pee Pads being out of
By Albert S.
Response from ValuePetSupplies· Mar 28, 2022
Hello Albert, Thank you for the feedback, and I apologize for the inconvenience. A customer service member will be reaching out to further assist you. Thank you for shopping with us at Value Pet Supplies.
