Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
2,083 reviews
ValuePetSuppliesSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Making Tails Wag for 15 Years and CountingValuePetSupplies is a family owned and operated business focused on delighting customers and their pets with products designed by pet lovers for pet lovers. We're proud to offer low prices and free shipping on all orders to the lower 48 states.Shop ValuePetSupplies NowWe love getting a good deal as much as you do so we work 7 days a week to keep the coupon deals flowing, even on our top selling ValueBull, ValuePad and ValueWrap house brand products.Shop All Bully SticksShop All Puppy PadsShop All Dog DiapersShop All Natural TreatsShop All Rawhide
ValuePetSupplies (valuepetsupplies.com) has 2,083 customer reviews on The Fair Hearing, with an average rating of 4.8 out of 5.
Showing 56 reviews with 1 star · Clear filters
The doggie diapers I ordered fit mt dog but do not stay on. Will not order again as I cannot use them.
By Patricia D.
Response from ValuePetSupplies· Jun 9, 2022
Hello Patricia, Thank you for the feedback. I'm so sorry that the diapers aren't working as expected. A customer service member is reaching out to further assist you. Thank you, for being a Value Pet Supplies customer.
Item stinks extremely bad. My dog got sick and vomited.
By tonya S.
Response from ValuePetSupplies· May 20, 2022
Hi Tonya, Thank you for leaving feedback, and I am truly sorry for this inconvenience. A customer service member is reaching out to further assist you. Thank you, for shopping with us at Value Pet Supplies.
I ordered extra small and these dog diapers are not extra small. I usually buy from chewy but they were out. I ordered the exact brand in the exact size. The package says extra small but the diapers are not extra small
By Yolanda V.
Response from ValuePetSupplies· Apr 20, 2022
Hi Yolanda, Thank you for leaving feedback. A customer service representative will be reaching out to further assist you. Thank you for shopping with us at Value Pet Supplies!
ValuePetSupplies changed their 28x36 extra large pads....added some "super absorbency" stuff to them, which when my little 5lb chihuahua did her normal little pee within 20 minutes the little pee spot turn into a gigantic pee spot which, at first, scared me thought something was wrong with my dog....I truely mean...half of the pad was now covered in pee...before it just absorbed and the spot was not much bigger then when she peed. I could use the potty pads for at least 4 pees...now I have to change after once maybe twice. Ridiculous!! I called the company and they said they had added some Super Absorbent stuff to them so the pad was much better....no it is only good for the company.....you will have to order twice as many potty pads. They said they were sorry I wasn't happy with their "new super absorbent potty pads" and gave me a $30 credit and I had just ordered new pads before I knew about these super bad potty pads which were $49.00....so I was stuck with the bad potty pads and a $30 credit. I was told the charcoal ones did not have the "super absorbency" stuff added to them....of course they were $59....so I purchsed them with my credit. Have no intentions of going back to them.....was really disappointed in them....been with them for years and they pulled that crap....like their a paper towel company...no they are suppose to be a POTTY PAD company....NOT A PAPER TOWEL company with super absorbency....just to get more money out of it's customers. SHAME ON THEM!!!
By Christy S. D.
I typed in freeze dried beef liver (which is a crumbly chewable beef liver); i received a hard beef liver ( too hard to give my dogs more than one at a time)
By Mellisa F.
Response from ValuePetSupplies· Apr 5, 2022
Melissa, Thank you for the feedback. We are sorry to hear, that the beef lung isn't what you had expected. A member of our customer service department, will be reaching out to further assist you. Thank you for shopping with us at Value Pet Supplies.
My order didnt look anything like the pictures Pieces were way too big Its misleading as my box was 1/4 empty (it was 4 actually 3/4 lbs I expected a fuller box after seeing the pictures) and these things stink to high heaven...... Overpriced..... Anything that looks decently priced was out of stock....... I wish redbarn would bring their bully twists back
By Lisa W.
Response from ValuePetSupplies· Mar 31, 2022
Hello Lisa, Thank you for the review. A customer service member will be reaching out to further assist you. Thank you for shopping with us at Value Pet Supplies.
The website was confusing and I ended up with 3 orders instead of 1 and they were not able to fix it.
By SMC
Response from ValuePetSupplies· Feb 15, 2022
Hello, Thank you for leaving us feedback. I apologize for the inconvenience. A member with our customer service department is going to reach out to further assist you. Thank you for shopping Value Pet Supplies.
I didn’t receive my order but tracking states it was delivered
By Teresa N.
Response from ValuePetSupplies· Jan 23, 2022
Hi Teresa, Thank you for leaving a review. A customer service representative will be reaching out to further assist you. Thank you for shopping with us at Value Pet Supplies!
