THE VALUE HOSTEDReviews of valuehosted.com

Response from THE VALUE HOSTED· Sep 2, 2021

Dear Elizabeth, Sorry for the caused inconvenience. We have investigated the issue and it turned out that you have stopped replying to our support tickets to resolve the technical difficulties. As for the live chat, our tech-savoy support lads are available 24/7. We not only respond to support tickets and live chats but also send reminders to those who are late to get back to us. We have evidence of it. Instead of getting back to us, you went straight for defamation. We hope Trust Pilot representatives read this as we are daily victimized by such customers who first use our services, leave a bad review on Trust Pilot, and then threatens to get a refund for review removal. It’s a classic act of defamation that customers have adopted nowadays. As we believe you don't have enough maturity as a client, we are refunding your invoice and cancelling your order. Have a good day.

Response from THE VALUE HOSTED· Aug 10, 2021

Hi, Sorry for the caused inconvenience. Value Hosted is a customer-centric web hosting company and shall remain that way. Referring to your feedback, we have timely responded to your support tickets. The issue lies within your domain. Your domain is on hold due to non-compliance with ICANN policies. Furthermore, your registered email address is also not verified. As per ICANN policies, on July 24, 2021, we had sent an email to you, containing a link, to your email address asking you to click the verification link. To date, this email address has not been verified. We had sent several email verification reminders but you didn’t bother to complete the process. All that said, we are still ready to help you out. Have a great day.