A-Z Moving and Storage LLCReviews of valueaddedmoving.com

This company is totally liar and screwed us up. Didn't show up at 10AM as they promised but showed up at 12:50am, with a u-haul with nothing inside, no boxes, no blankets... nothing and wanted to move my glasses and art collections. Then throwed me a piece of paper said I cancelled contract. When I left next morning, I called them and they offered they would come back to do the right job but I told them I had left as I planned. They declined to refund for me declined their job offer. Ridiculous!

Having moved more than a couple times I’m understanding of the process and how hard the work can be. Most people like to complain about every little thing and don’t appreciate the work out in to provide assistance in relocating. Nothing is ever 100% but with Value Added Moving’s team I was kept informed through the whole process. Note. I really owe these guys a lot. Another moving company bailed on me and Value Added was help to help in a bind.

The movers were professional, courteous, friendly, and they were always on time. Everything was packed carefully and in a timely manner and it all arrived in the same condition as before the move. Great service. My items were safely loaded and delivered to my house and put exactly where I wanted.

Value Added Moving gave me a quote for moving the contents of a 10x30 storage unit. The quote was $2,145.00. I explained that the storage unit was pretty full but that I couldn't provide details of the contents since I had put them in storage over 10 years ago. I spoke with 2 different people at Value Added Moving over the course of about 2 weeks and they assured me they would be able to move my belongings from Colorado to Florida for the quote they provided. I had saved just enough money to pay for the quote they provided and fly out to Colorado. My goal was to get rid of some things that I didn't want to pay to move. I hired a very nice local helper to assist me in pulling everything out of the unit to see what I actually had stored there. I also paid a junk company $600.00 to dispose of furniture and other items so there would be less for the moving company to take. I received a call from the someone from Value Added Moving while I was going through the boxes at the storage unit. I explained that even though I was getting rid of many items the storage unit was still about 2/3 full. He assured me that they would have plenty of room on the truck. I flew back home that night and then two days later the moving driver arrived at the storage unit. He said it would cost me a total of $9,356.02 for him to take all of my things. I told him that was over $7,000.00 more than the original quote that I was provided by the company. I explained that I didn't have enough money to pay an additional $7,000.00. He said he wasn't going to take my things and he left. I called the original contact person I spoke with at Value Added Moving (Erik) and he suggested I send a detailed email to the general customer service email address requesting my deposit back. I followed his advice and sent an email explaining what happened. I received a reply from "Customer Service" stating they would refund my deposit within 72 hours. After a week I still hadn't receive the refund of my deposit and I called them again. The person I spoke with (someone I hadn't spoken with before) said I would not get a refund because the driver went to the unit - even though he didn't do anything! I explained that they knew this information and still emailed me that I would get my deposit back. The man I was speaking with just said that I would not get a refund and hung up. I have written to the Attorney General in the state of Florida (where this company's headquarters are located) and filed a complaint and am waiting for a reply. This company is obviously uses this technique to get deposits that they have no intention on returning using the same logic. It's easy to provide a lowball quote, send the driver who then quotes a much higher amount. Then you have a choice to pay the higher amount or lose your deposit. Either way it's a win-win for Value Added Moving and a loss for you! THEY ARE NOT TO BE TRUSTED! Do not use VALUE ADDED MOVING!!!

I used Value moving from NY to Fla. overcharged for items that werent on the truck l, took 2 weeks to get it here, they used another company to get from one place to another. A lot of my glassware was broken & wanted to give me 60 cents per pound. Tried disputing overcharging nothing happened. Get another moving company this one is horrible

**TL/DR** Irresponsible representative, pawned off on a mover with horrific reviews (Handle With Care), charged thousands more than quoted, and items delivered later than I was told If I could give zero stars, I would. Representative quoted me $2,700 without asking for photos/cf of my belongings OR sending someone to evaluate, and told me it would be 7-10 days before delivery. He didn't explain anything about how charges worked or how the warehouse storage/interstate move process went, and he didn't tell me who would be moving my things. Incidentally, he also pulled a friendly-salesman move by excitedly saying he had friends who'd just visited the (VERY off-the-beaten-path) country we'd just moved here from, something I now doubt... A tiny detail that later made me feel betrayed on a personal level in addition to a professional one. The moving company he engaged for my move, Handle With Care, has some of the worst reviews and customer service in the business (something you can verify for yourself). They were a day later than planned arriving to pick things up, I had to call Value Added customer service repeatedly to get any information about where my belongings went after pickup, my things made it to their final destination a full 28 days later (not 7-10), and the final cost was $8,200 rather than $2,700 (meaning no Christmas this year). Two pieces of furniture were smashed beyond repair and five others were missing. None of this would've happened if the rep had done his job thoroughly and honestly. MAYBE some of this could have also been avoided if Value Added worked with more scrupulous and professional moving companies, as well. I strongly recommend that they cut ties with Handle With Care. Until such time as they do, I recommend that you look elsewhere for a moving broker/mover.

Read the negative reviews. They are the only real ones! Everything about this scam broker is corrupt. Have co reacted AG office here and pursuing a law suit as they are cons.

Unfortunately there’s no option for 0 stars here. @Trustpilot you should completely remove this business from your site. There is absolutely no way any of these 5 Star reviews are anything but a fabrication of lies. We’ve unfortunately learned a very hard lesson on the trustworthiness of moving companies and brokers. The binding estimate that was supplied was under half of what was expected as payment on the moving date and the movers weren’t even able to collect all of our belongings included in the estimate. Being that we had to be out of our home on the day they arrived, and the movers had already completely loaded the truck, we couldn’t back out of our plans and we’re stuck with the bill. Yes, value added is a broker, but the movers that arrived on our scheduled date were a subcontractor to the subcontractor. This was not communicated to us or agreed upon in the contract that we originally signed. The guys that showed up arrived in a budget rental car most likely using illegal workers being paid next to nothing. As a normal human being I felt bad as the workers didn’t bring or have any water with them, which I graciously supplied, seeing they were struggling with the work. One of them didn’t even have shoes, and was wearing flip flops. The head of the crew had the audacity to ask me to tip the team after charging me an additional $7k on top of what we had originally been quoted. Keep this in mind as the type of companies that value added associates themselves with. I could honestly go on and on but I’ll save my input for higher visibility outlets. I will be filing complaints with the BBB, FMCSA, ATA and the Attorney Generals in multiple states to do whatever I can to put pressure for the revocation of licenses to operate. Edit: Our belongings still havent been delivered to our new home. Our first available move in date is 10/28. I’ll be updating my review as this progresses.