valetliving.comReviews of valetliving.com

If I could give this company zero stars I would. Do not use this company! I’ve made 3 reports so far of my trash not being collected and it’s now been a week with no collection. Lazy ass bums working here who don’t care. They collect your money and refuse to collect the trash.

I have lived in the same apartment complex in Tampa, FL for 10 years. For all of those years I have paid a monthly service fee (which has increased) for 5 days a week trash pickup by Valet Living. To say that this company's service has been substandard for the last 4 years is an understatement. However, this last year has been particularly abysmal. If they pick up my trash 2 times a week, that's a good week. Charging full price, of course. I 100% agree with the previous reviewer who said they will open the trash bin but not pull the trash. That has happened to me several times. I call this company nearly every week to lodge a complaint. Sometimes I receive a return call, most of the time, I don't. I was supposed to be on permanent tracking because of the problem but someone at Valet Living suspended it. The problem is not fixed and has gotten exponentially worse. I have contacted my property manager numerous times requesting to opt out of this service with no results. Who's getting the payoff? In a word, Valet Living is beyond horrible. Stay away from ANY apartment complex who contracts with Valet Living. In the alternative, you can take your dollars, stand over the toilet bowl, drop them in and flush. Same difference.

There should be a law against this company operating practices. Congress should also pass a law for residents to be able to opt out of this type of so-called apartment residential service forcing residents to pay for monthly service they don't receive. Since I've been living in Maritage at Steiner Ranch apartments, their Valet Trash Service has been a JOKE. Trash on several occasions has been missed, I have a video of their employee walking up to my trash can, look at the can and just walk away like it was too dark to see the little 3-gallon trash can. The office said to have trash out by 7pm which I always do. I have a doorbell camera and a security camera, which I can see when they come to collect trash and when they don't come. They come as late as 3AM. I also see someone coming afterward to see if trash was missed. Well on 9/17/24 that was one of those days. My trash was out well before 7pm, maybe a few minutes after. At 8:29pm according to the time stamp on my camera, this guy comes by to check and see me and my neighbor's trash hadn't been picked up; to justify their unreliable service, he puts this note on our door that our trash was not out between 5-7pm and we could lose service, I had to actually roll on the floor to laugh at that. I got up early that morning with my live video, walked the complex to see all the trash they hadn't picked up. My question was, did he go to every 38 buildings to see if trash was put out between 5-7pm that he can say my trash was not put out? I doubt it! They will go to units and pick trash bags under a tree for the truck to come pick them up, well one night they forgot my trash sitting under the tree. Residents have to put trash bags on the trunk of their cars to drive to the dumpster. The dumpster area looks like a land field due to their poor service. I'm going to contact my Representative to see what needs to be done to get Valet Trash Service opt in/out option for Apartment Complexes on the ballet and let voters decide to pay for service they can do themselves because we should not be forced to pay for service, we don't get and on top of that we still have to pay another fee for Trash with our water bill. Robbery is what this is called, robbery.

I have NEVER, in all of my almost 65 years, EVER, seen anyone as unprofessional as the person picking up trash for this company as the person I saw last night. He, at around 8:00 P.M. came walking down the hallway MF'ing this and that, MF'g the residents and the trash he had to carry, MF'g his very job of having to pick up that trash... Seriously. If you don't like the job or can't handle it or... whatever... Get another job. Seriously. Extremely unprofessional and totally uncalled for. The Gregory Apartments in Porter Texas is where all this took place. Also, on 3 seperate occasions they did not pick up my trash on the assigned days. One time, they went so far as to leave a note outside my apartment stating that animal waste had to be double bagged. I had no animal waste in the trash, it was just ordinary household garbage. Someone was being lazy I guess. If you see a lease for an apartment with this included "extra" - run far and fast. It may work out, for a short while, but in the end, it is not worth the extra they charge for this "service". You're better just taking the trash to the dumpster yourself. A lot less hassle and headache...

they refuse to pick up, then call you a liar and say you didn't have it out. they tell you they were there but obviously aren't smart enough to know how a doorbell camera works. Gary, the local manager acts like a child when you try to talk to him, he takes no responsibility at all for his employees refusing to do their job

The company is a piece of crap. They will find ways to nickle and dime you and say a lot of things you do are a violation with absolutely no explanation. Don't ever work with this piece of fecal matter they call a company. Once again, they just are looking for ways to charge you extra. Their communications are absolutely horrific and they will screw you even if you go by their agreement terms. They are also extremely lazy and their employees aren't fit for a chain gang.

Valet Living is NOT a reliable trash collection company. They may pickup a resident’s trash on the scheduled days, they may not. Nevertheless, they always charge the full fee. This is ridiculous…paying for poor service or services NOT rendered. I am going to ask my apartment complex to seek another trash collection company. I spoke with customer service and they simply empathize. I need a proper solution, not your empathy. My trash has not been collected on the scheduled trash day AND I am charged full price…to make matters worse, we are going into a holiday. I have experienced this consistent inconsistency of trash collection with full fee charge for almost two (2) years now. Clearly, this is a problem Valet Living.

I live in a apartment complex in Douglasville GA and the new owners selected this company for us to pickup the trash. We as tenants didn't ask for this company. This company doesn't hold up it's part of the contract to pick up trash. DO NOT I REPEAT DO NOT SELECT THIS COMPANY FOR TRASH PICKUP. IT'S A RIP OFF.