valetliving.comReviews of valetliving.com

There have been issues in the past but this was the worst. Put my garbage out on Monday, Tuesday, Wednesday and Thursday and finally walked it to the dumpster myself tonight. Emailed Valet Living and they made all the appropriate noises but all I asked was it get picked up tonight and nothing. Not surprised they have such poor ratings.

This company is a JOKE!! Trash is never picked up, can't get a response that isn't automated from customer service OR the area LEADER!! Terrible service, incompetent people, and no resolve!! If I could personally bring this company down I would.

Wish they had 0 stars here - that would be my review. TERRIBLE company and service. Customer service is even worse.

An employee threatened me and has been harassing me and spending excess time around my door. The company did not do anything and still allows this strange man to work

I am extremely frustrated with Valet Living. I have dealt with consistent missed trash pickups ever since I moved into this complex 4 months ago. To make matters worse, the service has even provided false photos claiming that either they collected my trash when they didn't, or that my trash was not in their trash bin so that's why they didn't collect it. Fortunately, I have my own timestamped photos proving exactly when my trash was set out and showing that it was left entirely uncollected and in their trash bin. We are forced to pay a mandatory monthly fee for this service through our lease, yet we are receiving dishonest tracking instead of the basic service we pay for. This should be an optional service for leaseholders not mandatory since Valet Living cannot fulfill their side of the agreement. This is the truly the worst customer service I have ever experienced with any company in my life.

Just Left garbage spead out all over my front porch

I wish this was a service I could opt out of on my lease agreement. So often it seems they just simply refuse to pick up trash. Once in a while, okay stuff happens. But I’ve had to complain a few times because they simply stop picking it up again. I’ve gone days, over a week without pickup sometimes. There have been times the downstairs neighbours get their trash picked up but not me and others on the second level. Hate that I have to pay for infrequent service.

We had valet living trash pickup at our apartment complex and they were absolutely horrendous. They continuously wouldn’t come to pick up trash. We had the one week where they missed 3 of the 5 days and never let residents know they weren’t picking up trash. They were so bad our apartment had to cancel our contract with them and get a new trash service. Would give 0 Stars if I could.