Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
167 reviews
ValabasasSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
At Valabasas, our primary priority is customer satisfaction. We offer meticulously crafted clothing that blends premium quality with contemporary style. Our designs are inspired by urban culture and fashion-forward trends, resulting in apparel that exudes confidence and individuality. What sets us apart is our relentless commitment to superior craftsmanship, attention to detail, and a passion for innovation. We prioritize sustainability in our manufacturing processes and strive to create timeless pieces that transcend fleeting trends. With Valabasas, you're not just buying clothing; you're investing in quality, style, and a statement of authenticity.
Valabasas (valabasas.com) has 167 customer reviews on The Fair Hearing, with an average rating of 3.2 out of 5.
167 approved reviews, newest moderated first
Amazing work
By Joseph F.
Response from Valabasas· Jan 28, 2026
Hello, Thank you so much for taking the time to share your feedback. We truly appreciate your support and are glad to know you had a great experience with Valabasas. Your satisfaction means everything to us. Valabasas Management Team
I purchased 4 items and only two of the four items were correct.. Now the telling me they can't exchange or refund.. im stuck with to little jeans and shoes
By BURGESS B.
Response from Valabasas· Feb 7, 2026
We are sorry to hear that you were unable to access the return link. Don't worry, we have provided another way for you to proceed with your return. To initiate your return, please follow these steps: 1. Place the item you would like to return in a package. 2. Include a note inside the package containing your name, order number, and the reason for your exchange or return. 3. Also, include the details of the jean style and size you would like as a replacement. Once you have prepared the package, please send it to the following PO Box: 9fifty7 PO Box 1025 Collierville,TN,38027 Once we receive your package, our team will process your return and exchange promptly. Thank you for your cooperation, and we apologize for any inconvenience caused. If you have any further questions or concerns, please feel free to reach out to our customer support team, and we will be happy to assist you. Valabasas Customer Care
My order was no longer available and they called me to change what wasn't available. Great job..
By Gang S.
Response from Valabasas· Jan 15, 2026
Thank you so much for your feedback. We’re glad our team was able to reach out quickly and help update your order when an item became unavailable. We appreciate your understanding and are happy to hear you had a great experience with us.
I learned about your brand of clothing through my son. He wears your brand all the time. I was so excited when I came across your website and saw clothing on sale. I ordered several pair of jeans, and some other items. The pants ordered were the wrong size. So, I have been in constant contact with customer service, through text and emails, and any other way I could try trying to find help. I thought this would be over and done, but today a gentleman named Michael from management called me, with the grace and patience you wouldn’t imagine! He helped me sort through everything and got my order straight! I even made another purchase through him. It is rare these days to come across someone on customer service to help with such characteristics. He is a great asset to your company, very professional as well. I was so impressed. The quality of the clothes are unbeatable. Keep Doing What You’re Doing, A company that cares about people, without putting money first WILL ALWAYS THRIVE!!! You have made me see what my son sees in your clothing brand! Michael thanks so much for your support and kindness.
By Mona C.
Response from Valabasas· Jan 15, 2026
Thank you so much for sharing this incredible feedback. We’re truly grateful that you gave our brand a chance after your son introduced you to us, and even more grateful for your patience while we worked through the sizing issue. It’s wonderful to hear that Michael was able to connect with you personally and make sure everything was corrected with care and professionalism. He’s dedicated to creating experiences just like this, and your kind words mean a lot to our whole team. We’re honored that the quality of our pieces stood out to you and that your experience reflected the values we work hard to uphold. Your support, your trust, and your encouragement mean everything. Thank you again for taking the time to share this — we look forward to serving you for a long time to come.
an item that I ordered went out of stock so I received a text message in a call from employee or owner from the company. They explained to me what happened it offered to exchange it for me. The customer service is on point. The person I talked to was helpful and kind
By Enrique
Response from Valabasas· Jan 15, 2026
Thank you for sharing your experience with us. We’re glad our team reached out right away to explain the out‑of‑stock issue and offer an exchange. It’s great to hear that you found our service helpful and kind. We truly appreciate your support and look forward to assisting you again.
My guy Michael is going places in this company big kudos on a job well done tell the boss we need a store in ATLANTA
By L.moore
Response from Valabasas· Jan 15, 2026
Thank you so much for the love! We’re thrilled to hear Michael made such a strong impression — he’s truly dedicated to taking great care of our customers. We appreciate the shoutout and the ATL store request too. Your support means a lot to us.
Fantastic customer service! Very helpful. Will shop again .
By Marcus L.
Response from Valabasas· Jan 15, 2026
Thank you so much for your kind words! We’re thrilled to hear that you had a fantastic experience and found our team helpful. We truly appreciate your support and look forward to serving you again soon.
They were out of stock of some pants I ordered, AJ called right away , went above and beyond to get me situated for an exchange order. Very pleased with the customer service.
By Malcom
Response from Valabasas· Jan 15, 2026
Thank you for the love! We’re glad AJ got you taken care of — we appreciate you.
