Used Engines IncReviews of usedengines.us

Experience was good so far l will feel better once I receive the part But customer service was terrific

So far great

Found an engine match pretty quickly and very flexible with my schedule to get the process moving.

This company may not even exist. They provide no way to talk to upper management. They only have one 800 number and no one I talk to provides logical responses. Appears to be a fraud. Prove me wrong. Well Daisy stepped in and redeemed my faith in Used Engines. I don't know if it was arranged to go the way it did but after Daisy got involved the securement and shipment of my engine was flawless. Unlike Elena who wouldnt return phone call and answer simple questions, Daisy made sure my engine was pulled, tested, packed and shipped immediately. While knowing that sometime terrible things happen to items during shipping, the ability to explain the circumstances in a calming way is essential to doing good business. Daisy did that in explaining that while the engine I initially was suppose to receive from Elena had fallen off the truck and was destroyed, Daisy jumped right in found a replacement and had it on the way in no time. Since that time the the engine has been received and installed with a few small problem that should be expected with a engine that has 118000 miles on it but for the price and the time it took after Daisy took over my order it's been worth it and I'm driving my truck again with confidence at this point that I will get good result out of my purchase. Thank again Daisy for proving me wrong that Used Engines Inc does exist and with caring people like Daisy to take care of customers when things go bad they will continue to be a great company that an produce results when the need is called for.

This was a great experience. I feel like they really care.

When I ordered the part I needed,Mrs Jones told me that the part I needed was priced at $216, but when I got my invoice it showed that you charged me $290 for the part so I informed my bank of possible fraud, please charge me what I was quoted or return my funds to my bank card,Thank you!

I purchased a replacement engine from Thrifty Engines / UsedEngines.us and experienced one of the most frustrating and unprofessional transactions of my career. After paying over $3,000 for what was supposed to be a tested, warrantied engine, my mechanic (a licensed shop owner) found the unit to be defective on arrival — rusted internals and a locked crankshaft. I immediately provided photos, documentation, and multiple written updates, yet communication from Thrifty Engines was slow, inconsistent, and evasive. Weeks were lost due to mislabeling on their shipping paperwork, which delayed installation and cost me additional shop labor and rental fees. Despite their internal errors, they repeatedly created arbitrary “deadlines” and procedural demands that were not stated anywhere in the original warranty, apparently to avoid responsibility for their own defective product. My mechanic remained available to verify the engine’s condition, and I stayed in communication throughout. The company’s final “denial” letter was inaccurate and dismissive, ignoring the facts already provided. In short: I paid thousands for a non-functional engine and received only obstruction and empty promises in return. Buyers should document everything, avoid paying via direct wire or cash app, and use a local, verifiable supplier instead. I am now pursuing formal complaints and small-claims action in multiple states (CA, TX, AL).

I’m really satisfied with my order.