USDish.comReviews of usdish.com

Overall the installation service was on time and courteous. Although was very respectful for his cleanliness. Tracked dirt into the house and on the carpet, left covers off cable panels in the house. Individual seemed to me in a hurry rushed through the tutorial of operation.

There was no long wait time to talk to somebody, and the person I had spoke good English I could understand them, which means a lot! They made an appointment for two days after I moved in, and they kept it! The main thing I have against them is they recommended century link for Internet. I do not recommend Centry link! their customer service is very very bad. they need to hire a lot more people as they are very shorthanded, and some are bad tempered. I got an appointment over three weeks ago, no one showed up, I called they said they'd be there for sure the next day, no one showed up, and the same thing the next day. Three days in a row I sat home and waited. When I called the first few I talked to, I think these were the installers, sounded very harassed, frustrated and exhausted. When I tried calling, A gruff, unfriendly man answered, he apparently was the one making the appointments. Said he would call back he did not. When I tried calling back I just got the answering machine, no one returned my call. So today I canceled century link.

I cannot yet review your product and service because I do not have a satellite dish installed and connected. The installation was scheduled for May 17, 2017 but was not possible because of unforeseen obstacles, On May 19 my entire roof was being replaced. The installation will take place today, May 25.

I'm giving one star but in reality it should be a no star. I am filling this out about my experience with Frontier. I am filling out this for my experience and my installer hasn't even come yet...this speaks to the exact kind of service I've had. When I called to request services two people had to help me because the first could not process my simple order for dish and phone service. I was given a reference number (acct #), a phone number and a date for installation. None of these have been accurate. When I called back they could not find my account, the customer service man repeated information back to me wrong repeatedly. Then I was given a second phone number because the first was "wrong" and someone's else's number. Then I changed apartments the first week in new location due to some apartments physical problems. I was on the phone for 45 minutes just to request a transfer of phone from one apartment to another and a change in the installation address. The installation was scheduled for Sat 8 - 12 Noon 5/27/17. I was told, after numerous times on hold that my phone would be effective 5/31/17 at new address (even though I was moving the next day on 5/25). They said they could not stop or hold the services at the old address so...if someone else moves into the apartment they have access to my phone line and I'd be responsible for charges. What...unbelievable. They they would not let me keep the installation date and time even though I was transferring (moving) from one building to the next building in same complex. They gave me a date a week later and said the installer would come from 8AM to 5PM. What happened to 9 - 12? So, I'd be missing a day of work to wait on them. Then, when I requested my phone just be disconnected due to they insisting I had to keep an open line for a week when not living in the apartment...they could not even do that but insisted I be "transferred." Wow, I haven't even had dish set up yet. This is terrible service. The person on the phone today acted as if she did not know what she was doing. Repeated things numerous times and could not answer questions and was extremely SLOW. I am so disappointed so far...

My installer went out of his way to make sure everything was taken care of. He did more than expected and was very professional. Service provided was excellent.

Although I'm working with a resolution department individual, I've been stressed to a point that I feel is unacceptable. The entire process has been a nightmare full of inconsistencies and false promises with respect to both cable service and internet service.

I recently moved here after living most of the last 12 years overseas. The only reason I have disc is the gentlemen I bought this place from had Dish so it seemed an easy fix just to turn it over with the company and keep that service. He had no real complaints but did not use your internet service. During the interaction with your business office it felt very high pressure sales plus they never said anything about drilling holes through the house I had hoped it would be wireless but of course it is not. Plus they never talk about the unreliability of the system when there is the slightest bad weather. The installation sent okay and the techician seemed competent and was pleasant. Two days after the initial installation we had the first light snow of the season and lost both the TV and the Internet. With some assistance from your "Complete Signal Lost" promopt on the failure screen I got it back up and running but this morning after another light snow the TV is out again and it has been for several hours. When the TV works it is okay but for the money you charge your product should be of a higher quality but, sorry to say, it is not. My other issue is with your internet. It is slow and unreliable and I rely on it to conduct business in Southeast Asia. When the internet is out it hampers my ability to conduct business and ultimately is costing me money. So all in all I am not a very satisfied customer at all and would summarize as follows: 1. Business Office is high pressure and borderline dishonest or just reluctant to lay out the ins and outs of the Dish System: 2. Expensive for the poor quality of service. 3. Internet is totally unacceptable, slow (I have gotten into the habit of calling up a web site and doing something else while I wait for the website to come up.

Haven't had any problems only had it for about a week and a half so far so I can't say too much but the pictures been clear haven't had any interruptions yet I do expect you know cloud cover to interrupt it but other than that I have had no problems call cover hasn't been a problem yet