Direct Express® cardReviews of usdirectexpress.com

PLEASE READ THE FOLLOWING BEFORE GOING ANY FURTHER WITH USING DIRECT EXPRESS DEBIT CARD FOR DIRECT DEPOSITING SOCIAL SECURITY and/or DISABILITY MONIES!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! ***************************************** UPDATE #1: As of Sat., Dec. 5, 2020 -- I checked the Better Business Bureau website and they have TONS of complaints just like mine listed (Read my ordeal below). Doesn't look good that my case will be resolved/refunded! UPDATE #2: Just got off the phone with the Social Security Administration and told them my story (see below) and they told me they do NOT recommend the Direct Express Card to anyone. They have tried calling them and they will not even talk to SSA. SSA KNEW OF THE SCAMS THAT DIRECT EXPRESS have been running. Six transactions were made on my card by someone else for a total of $199.04. I called them and filed a fraud report with them. They gave me a credit for the amount. I called the Wed. evening (night before) Thanksgiving to make sure of my balance, only to discover that they took the credit back putting my account with a negative $13+ balance. Needless, to say, so much for going to get our Thanksgiving meal on that Wed. evening. It was not a good Thanksgiving, especially with Covid 19 so they even spoiled our Thanksgiving. They sent to me by phone, the paperwork from the fraud investigation saying "confliction" and nothing else explaining in black and white and showing NO proof of 'confliction". Wouldn't you think in the fraud investigation papers (which they took two months to investigate) that they would mention and show proof what the two businesses said when (or if they even contacted them) said/told them? It took me over 3 days and well over a total of three hours to get thru to talk to anyone -- which that was not helpful and it was close to midnight. The man that finally answered my call by the name of Chris and he was calling from New York (at least that is what the phone number said on my phone), is the one that told me he would have a supervisor call me back within 24-48 hours. (In the meanwhile, I just tried calling the New York (Chris's) phone number and it has been disconnected or changed -- sounds fishy to me. Why would anyone have a New York phone number, when Direct Express is in San Antonio, TX?) Are Direct Express employees using customers cards to make purchases and that is why they are getting away with not solving everyones' fraud cases? Stop and think -- it makes sense. Nice scam business they might have going?!!!? I am now waiting for a supervisor to call me back -- but I am not holding my breath. I was told a supervisor would call me back within 24 to 48 hours. Guess what? That never happened. 48 hours has come and gone. They asked if I filled out a police report, which I responded no -- I have never been in this situation. Their response to me was that I had to call the two companies and resolve it myself. I hung up on him. I called our local police. In this day of Covid, an officer called me back. He was more helpful than the Direct Express employees. The officer told me that I would be wasting my time trying to deal with the companies, as he said -- that they will not give you any names of their customers. He ended up giving me the "incident number, his personal work phone number and extension number and his badge number." I told him that it looked like I was going to have to eat the $199.04. He told me no -- that I should keep calling them again, and again and again. With the way the never answer their phones, they are always busy -- no wonder, if this is how they run their business. I have had their card for years with no problems. You would think that they could look at my history with them and see that this has never happened before plus with Covid 19 and things being purchased on the internet, I'm sure this is happening more often. My advice is, if you have this card, get rid of it, research local banks to see if they carry cards like this, and if so, change and go with a genuine financial institution instead of a fly-by-night inconsiderate business. I found a financial institution locally and I am meeting with them tomorrow to set up an account where my Social Security Retirement can be deposited into. I live on a very limited income and can not afford to lose this $199.04. ***************************************** THIS IS THE WAY DIRECT EXPRESS TREATS SENIOR CITIZENS AND THE DISABLED! *****************************************

This company has security for card holder. I have had my account stolen twice within two yrs. This very hard on anyone. You wait for hours to speak to someone. They act like your a inconvenience to them. Put you hold for thirty minutes. Then pass you to everyone working. You hang up with no answer eighty percent of the time.

I was trying to help my 70 year old mother call customer service because she needs help understanding people. The girl was so rude and wouldn't allow my mom to give them permission to speak with me. She talked very fast and over my mother put her back on hold for another 30 minutes because she was mad my mom needed help. I can't believe how this customer service rep treated my senior mother. We were on hold a total of an hour and 6 minutes. We had to call from another phone while i was still on hold with my phone to get through to a live person because they were not taking me off hold.

They are so Incompitent .. like it says press 4 for status of and disputed transactions .. and you get a representative who IMMEDIETLY transfers you to someone else to find out about your disputed transaction ....

my brother lost his apartment because direct express waited three months to send his card now he got the card and three months of his checks are on the card but he cant get the until feb 01,2020 we been the ssi three times i can the they looked when i said i was going to news 7 and call a lawyer which i am and yes this is a government card that's why i'm it on here putting

This is the worst card ever for two months they have lied about my funds. I have called SS they have hung up on me routed me to the survey. They have told me they have nothing to do with this card all they do is click yes or no. How do you promote something to individuals and treat us like dogs? Money we have worked for and no one cares about your concerns. DON’T GET THIS CARD‼️ You can’t ever get anyone to answer & they are rude. Someone called from headquarters and she lied as well told me my funds will be deposited this month and they wasn’t. Direct Express told me I was enrolled 11/4/19 and today Jan 2/2020 SS tells me it’s an issue with the card. I just don’t know anymore!

I never really had a problem with them but when people take money out your account and they scam you direct express does nothing about it they allow things to happen and they should have your back

"Direct Express" is a debit card issued by the United States Social Security Administration in lieu of direct deposit (or, as they classify people, "unbanked", which I am not, but Social Security refuses to deal with my bank). The card is "U.S. Treasury" approved and issued by "Comerica Bank" headquartered in Dallas TX whom/which I have recently learned, have a specific department and telephone number to handle enquiries about "Direct Express" troubles. That said, I find the card to be little more or less than a pandering, patronising hoax. There are fees for almost every necessary transaction, including 85 cents for withdrawals after the first of each month, $1.50 for each transfer of funds to other financial institutions if you want your money else-where AND WORST of all, IF you DO transfer your funds else-where (i.e. another bank) Direct Express has NO means of tracking your transaction. (As I was told recently by one of the most ill-mannered "representatives": "YOU should know where you sent your money!" Yes, I DO know where I WANTED my money sent but since the intended recipient didn't receive it, I'm asking YOU to provide tracking information. Forgive me.) Direct Express has NO financial experience, as per my own experience, NO desire to learn any, NO particular concern with card-holders and after multiple telephone conversations with multiple different "representatives", it has become absolutely clear to me that their primary desire where card-holders are concerned is that we leave them alone. "Horrific" is a descriptive that repeats in my mind when I think of Direct Express, and "thievery" as well. They're rather a perfect companion to the Social Security Administration. Imagine, we work our lives through, involuntarily paying into a Social Security account and when the time in our existence arrives when we ASK to receive OUR money BACK, we can look forward to being subjected to what could very well be called "abuse", which is how Direct Express adresses Pensioners. Recommendation: If you haven't yet applied for your Social Security benefits, be sure to have a reputable, respectful and trust-worthy institution to handle your hard-earned funds. Other-wise, if you're subjected to the ridicule and abuse of Direct Express, find other means to safe-guard "your" money and if you must, use that one "free" withdrawal each month to get your money away from them as promptly as possible.