Direct Express® cardReviews of usdirectexpress.com

I have been waiting since January 2023 for a refund of an unowed bill. It is now into July and I have yet to receive the refund. I had an April unauthorized payment taken from my account. It took all of my monthly funds plus over 230 dollars putting me into the negative. Parts of the transaction is missing from my statements. I talk to investigation and others in between. Only one representive found the money taken. To this day nothing was done about it and they closed the case. Blame is back and forth. The card holder should supersed all others as to how their money is spent. They now have a lock on the funds. THANK YOU!!! Their hold time tune seriously amount to mental torture for those that are put on hold for long periods of time and while being tranfered over to a number of other representatives. It is especially annoying to hear when stressed. Have some consideration for callers at the start of it all.

This is an update if yu read the 1st one you know my uspassort as I'd was denied. Putting me in a bad way since I was over season in phillpines. So I filed a complaint with the comric bank 18003331795 the headquarters of direct express this number was given to me by ss to file a complaint I. Did. This person after getting complaint forwards the complaint to direct express complaint party who will call you they will call only once so answer your phone .so it took 3 days and my account was turned back on wow I was so happy. However the excuse for the problem was a bit thin and now its water under the bridge I have access to my account and have withdrawn the funds. So told me to get a paper check I did and had to get a new card sent to me I hope there will be no further problems they really should have a video app so they know who is calling them .Ny way it's on thank god

Worst customer service ever I have been on hold for 6 days back to back due to them not being able to make a verification on there end. I sent every piece of legal personal documents and they still haven't approved it.

I have been on hold for 3 days Trying to verify myself I have sent in mutiple documents of legal personal information. It was uncomfortable. I was at the airport trying to book a flight and had to stay over night because of my card issues

Recently, I was trying to get a hold of my banking, institution, direct express and a month and a half went by and I still cannot get tRecently, I was trying to get a hold of my banking, institution, direct express and a month and a half went by I need to transfer online to my local credit union and the very next day direct express took it back without contacting me or anything so I did the transfer. Am I local credit union and closing this account out? I do not recommend it and have a safe banking experience you all!.

After using my card in Mexico for 13 years, (where I live now, ) My card would not work. I spent 3 hours on 4 different days, only to have them say the problem was corrected. On the 5th time, they sent me to an independent ID verification company which asked for fotos of basically all of my IDs, only to be told they only accept a birth certificate and SS card. After a real hassle, I got a copy of my Birth certificate and my ID was verified. We are into the 3rd month now and my card will work for online usa purchases, but not at ATMs. I have re directed my SS payments. DO NOT USE Direct Express!

You are thieves for stealing from a disabled person and wouldn't recommend you to my dog!!

My brothers home was broken into while he laid in the hospital for two months. He had nearly everything he owned stolen including his cell phone, bank box with pin #s, wallet, bank card, bank statements and trustee statements. DIRECT EXPRESS refused to reimburse my brother for money stolen stating that whomever had his card had pin so he must have given it to them. I sent them police report, proof he was fighting for his life in a semi coma for 2 months with sepsis and later open heart surgery due to sepsis infection that nearly killed him. He lost his apartment and nearly everything he owned Because after two months SS was stolen he couldn't pay rent. Imagine getting out of the hospital 3 days after open heart surgery homeless. He just spent another week in hospital and his April 3 SS money stolen again. DIRECT EXPRESS REFUSED to deal with my brother because he does not text or use email. They refused to text my phone which is linked to his account. My brother lost his apartment and nearly 5,400. DONT USE THEM. this message approved by my brother.