Direct Express® cardReviews of usdirectexpress.com

On January 27, 2024, I attempted to purchase an item online for $29.95. My Direct Express card was declined and I thought i would simply try later on Amazon. Less than thirty minutes later my Direct Express card was charged $199.88. I sent documentation to Direct Express but was told that this was between me and the merchant. During this process I experienced telephone wait times of over 30 minutes on several occasions. I am done with Direct Express. Customer for over ten years but no more

Someone took 218 dollars off my card in California to pay there insurance I reported it they put the money back on my card 3 days later they took it back and I haven't heard anything about it I even told them I have state farm insurance and always have still didn't back up there policy I think there a rip off I'm taking my money back off the card and going to bank

Had refund issued,company told me it was sent back to my card.evidently they need it more than me.7 day wait to get my own money back.bs and unacceptable. Closed account went to another bank.if you have any option besides them.take it.this company blows chunks

This card does not even deserve one star, but I had to put a star in it to do a review. My husband has one of these cards and on December 14. They hacked his card for over $600 and the card has not replaced it yet. They are supposed to be sending him paperwork to fill out and he is supposed to have it back to them by January 4th or they are closing the claim and he has yet to receive the paperwork. I would not suggest getting one of these cards. They are a rip off and they will not take care of you, if your card is hacked and he doesn’t use his card for anything but the grocery store in the gas station and when he pays he pays it person he doesn’t even order online and they are doing nothing to help him so I would not suggest getting one of these cards because if you get hacked, you’re not going to get your money back.

I ordered a calzone and they said a 5 day hold Ridiculous card. Can't order take out. Bought a Christmas Gift they probably put a hold for no reason again. Most of the time i'm glad with the extra effort they put in to protect from fraud but i'm not a fraud. Both purchases approved by my payee thanks for witholding my social security illegally.

I've been a direct express customer for over 10 years and never had any issues until the last 2 years. Back in 2022, I noticed fraudulent activity on my account and contacted DE and was able to get a refund and a new card. From January 2023 to October 2023, I noticed I had numerous fraudulent charges from Amazon, door dash and lyft on my account. It total to around $1042.00. Contacted DE to dispute my charges and received only $742.00 refunded back to the card. They also reissued me another card. December 2023, I haven't had the card a month before more fraudulent activity from Amazon was on my account, so I lock the card for the remaining balance and notified DE again to dispute the charges. So I was fixing to go to Walmart to take the remaining money off the card and noticed my account was -$598.00. I called DE again at the same time receiving 2 letters from the fraud department stating my claim was approved for $138.00 and another letter stating I was denied my claim and they closed the case. I contacted them after waiting a 1hr and 25 mins, transfer 3 times but the 3rd time they hung up on me. I called a 2nd time 2 transfers and was told this time that a merchant showed proof of the fraudulent transaction so I ask what merchant they couldn't give me that information and that I have to wait a total of 120 days after the investigation in which I already waited 45 days. Told me to call back on February 4, 2024 to get answers on the investigation. It's sad social security office won't help assisting or addressing this matter. My child social security benefits has been stolen from this bank institution and I suggest a class action lawsuit against this bank. Let's come together and stop these scammers! I also filed a police report.

The absolutely worst banking experience I've had in 60 years. They literally took a month's pay from my account by denying a fraud claim that would be obvious to anyone.

🚨‼️ JUST OPEN A BANK ACCOUNT YOU COULD WALK INSIDE OF IF THINGS GO WRONG ‼️‼️ I can't stress this enough. Free ATMs?? Lies! Rude very nasty customer service. *(((Once social security send your money!! It's between you and Direct Express so think twice about it.)))* Took me a entire week to get in contact with customer support, 🥧sweeeeet apple pie in my face. I learned the hard way after loosing money but never again.