Direct Express® cardReviews of usdirectexpress.com

Bad customer service

Everything is wrong with DX and their mastercard henchmen. You have your entire benefit on the card to use. When you travel outside the US, you hit a snag, card declined saying contact issuer. Then you are on the line forever and when you get a rep, nothing get resolved and they keep fooling themselves with instructions and counter instructions. You can not even purchase online with some very flimsy nonsense as excuse. Your card gets locked and it takes reporting to their better business bureau to get them to sit up. It took me almost one month, stranded overseas as my late mother's funeral loomed, with no resource in a remote village in Africa where the closest ATM is 24 miles away. I kept visiting the ATM every day for about 3-4 weeks, card did not work. At the end of the day, I got bruised with debt locally and DX kept rambling on about all the stupid vacuous reasons that made no sense. Who is going to compensate me for my losses?

Worst I've ever dealt with not a dime of my damn money will ever go on directexpress.

Like others who want to get the word out, I posted a review on Consumer Affairs also. The company is not capable of resolving issues. You'll be squeezed between a rock and a hard place trying to fix a problem. Daily calls, if you can get through, are no help. Want to get disconnected or be put on perpetual hold?; just ask for a supervisor. After reading numerous reviews, I feel lucky. No money for food; phone disconnected for non payment, thus no phone to validate a new card if it ever gets here. No transportation (rural area) and no money for car repairs. Yeah, I feel lucky! I don't need expensive meds or have family and friends that depend on me every day. I found this info on line (Treasury Department): To file a formal complaint regarding your Direct Express Card with the Bureau of the Fiscal Service, please send an email to them (Information is published on their website).

My card expired didn't get a new one and have tried to call continuously day and night, at least 100 calls in the past 2 days and all I can get is a recording about being busy and have to try my call at another time. This is my SS check, and I have bills to pay. SS needs to find another way to send your money. What can I do?

What went wrong this time being the 1st question? Gives e1 the knowledge that thisnt the first time something has gone wrong. Your CSTeam is so Unprofessional. Made me repeat my ss# 3 xs then told me, started yelling over me, to speak clearer and to call back, then CLICK, hung up when i said How Unprofessional . I was very clear. Someone needs to pull calls received 12:53pm 7/12/24 Kierra rep.

My husband is severely disabled, he cannot speak or walk. Along with being his wife of 20 years, financial and medical power of attorney, as well as the legal designated payee. We cannot access his money in a timely manner and when I called for help, decide from waiting on hold for over 45 minutes, when I was finally connected with somebody named either Leanne or Louann (not very clear because she was adamant about not repeating it for me along with refusing to allow me to speak to a supervisor). She told me that we can use cash app, but only up to $75. His rent was due a week ago… as it is Social Security doesn’t cover a third of the payment… never asked for direct express, we were perfectly fine with paper checks, but this was done automatically. She asked me who name the card is in, and I told her it was in my husbands, but that I’m the designated payee and I have the letter from Social Security to prove that along with my notarized copy of my power attorney, as well as the fact that I’ve been married to the man for over 20 years. I would say that I have never experienced someone rude, disrespectful, altogether… but that would be a lie because over the past year and a half I have seen how the most needy and vulnerable members of our society like my husband are discriminated against and abused by people like the woman I spoke to. She was yelling over me when I was asking questions and she was downright terrible. at one point, she said “that I needed to calm “. Pretty much I was told that I’m making a big deal out of something and she didn’t really have the time to deal with it. I was very professional on the phone although I’m sure the desperation could be identified to somebody who had to keep ability of empathy. I asked to speak to a supervisor and she told me because my name is not on the card. She can’t verify the account therefore she can’t get me to a supervisor and then I had to call Social Security. I’ve been dealing with this for quite some time, and I told her that I have all the documentation that Social Security will give. I just need to be put in touch with somebody that has the ability to do something about it and it seem to be a bit above her pay grade that that’s why I need to speak to a supervisor and she outright told me no…. Degrading discriminatory things that I won’t repeat here. I then took it upon myself to Google direct express complaints and I found a number to call. When I did this, I was putting in touch with the direct express customer compliance department. When I started explaining the situation, I was cut off and asked again whose name was on the card very curly and then she hung up on me.. three phone calls to that it might be dealt with. I’ll tell you what it won’t be dealt with and I better cross my fingers that my disabled husband and our 13-year-old daughter do not get evicted in the meantime. I wish that this problem is unique to direct express, is definitely one of the worst but certainly not unique. Any of the systems that are in place to protect my husband seem to be the ones that hurt him the most. I thought maybe I was grasping at straws, saying that he was being discriminated against or pushed aside because he can’t speak. I am 100% sure now that I am not overreaching. This company’s customer service along with things like motive, Care, Magee, rehabilitation hospital, Keystone First, Jefferson health and more have made it plainly obvious that my husband is not their priority and made it as difficult as possible for me to be able to advocate for him. He has been pushed to side, neglected, his healthcare and his safety has been sacrificed as a result of apathy and laziness… dignity being able to access his own money have been taken from him and the people that are supposed to help have made it worse, hard, and less of a person because he’s disabled. I’m disgusted.

DirectExpress please do not use this service it is no good they harass you after you provided all document. Customer reps yell at you and don’t help you. Everything is verified even by Social Security Administration and still keep your funds. A customer rep ask my mother what medical condition she has. I have been on hold for than an hour and off an on all week.I would rate this company a zero.