Wednesday, November 4, 2026 · Customer reviews of US businesses
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323 reviews
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Direct Express® card (usdirectexpress.com) has 323 customer reviews on The Fair Hearing, with an average rating of 1.1 out of 5.
Showing 304 reviews with 1 star · Clear filters
A friend has a cracked card. He's been getting the run around getting a replacement card, Having 19 years banking experience I called and asked the representative a question. It was: if he goes to a bank, opens an account, can that bank call Direct Express to collect his funds. A procedural question, not asking any financial privacy questions. The rep would not help. She was worthless.
By Tim O.
They stole 360 dollars from my account and I get ssi try to say secure dental got it crooks
By Michael
I never want to use this card again can’t even reach a person and it’s 6 in the morning never again man never again how is this the business social security wants to use?
By Kiara L.
This company has been holding my card saying I need proof who I am sent them my driver license that I renewed a couple months ago they told me it's expired then they want my birth certificate and S,S card. I have been on SSDI SSI From 2017 tell now I have my rent to pay each day I'm late I have a fine to pay every time I call I wait 2 and a half hours and then I don't get any help I get the same thing I need ID that isn't expired and it's not, gave them birth certificate now SS CARD .THEY HAVE ALL MY INFO I DON'T LIKE THIS COMPANY . AND I STILL CAN'T PAY MY RENT WHY DO THIS NOW IF THINGS ARE HARD ENOUGH RIGHT BEFORE CHRISTMAS
By Rick
They locked my card while I was shopping and it's been two weeks since then and they giving me a run around to get my money off of their card no one has been any help to the matter and the operators seem to act like it's one big joke wouldn't recommend this company to no one
By David S.
They put a fraud on my card when I used my card for walmart plus. Their customer team canceled my card without notification, extremely rude employees are no help, and I found out I can't use my card practically anywhere online. Because they said they didnt wany my accout to be compromised but they refuse to refund the money if compromised.
By Monika F.
I never want to have to call them again but I will. I would rather drive to kentucky than sit on hold four four hours. Still no help because they say my phone and email will not receive codes. I receive cdes to both daily. I am not trusting them but with ssa there is no other option. That is what they know too.
By Michael A.
I most definitely DO NOT give 1 star.. My honest star rating for the DirectExpress customer service is a -20... NEGATIVE 20 STARS!!! HOLD TIMES OF MULTIPLE HOURS! ABSOLUTELY, NO EXCUSE WHATSOEVER! NOT EVEN AN OPTION TO LIVE CHAT OR RECEIVE A CALL BACK. NOTHING JUST BAD ELAVATOR MUSIC AND A FAKE ASS "WE APPRECIATE YOUR PATIENCE" IF EVERYONE WILL STOP USING THIS COMPANY MAYBE THEY WILL GET THE HINT AND DO BETTER. JESUS CHRIST JUST DO BETTER!!
By Joey D.
