Direct Express Online Transaction Failures
The following as of today (7/4/24) has been resolved as of today online transactions are working again, it took 3 to 4 days, I used my card for several physical transactions within that time frame which may have helped including an ATM withdrawal. As of this matter being closed, I am giving Direct Express a 2 out of 5 stars instead of 1 out of 5 because their customer service is a horrible experience, hold times are long, the hold music will give you ear worms. However, The staff are friendly, but the overall speaking to customer service rep experience is time consuming and frustrating I couldn't pay half of my bills, online transactions were being selectively declined, some worked some didn't that used too, I contacted their customer service 3 times one 6/2/24, tried using the card physically to make a transaction with my pin which they said would work to fix the problem (it didn't), I tried resetting my pin (which another customer service rep said would fix it (who also misgendered me), again it did NOT, I know shocker), nothing worked, their customer service just kept suggesting things I already did, and now my phone service is shut off and transactions are still being declined to various places. I asked if they could unlock the fraud alert thing or if there was another person I could talk to who could and never got a direct answer from any of them, one of the agents misgendered me, total bs, I am planning to set things up so my funds go to my bank account directly, I never had problems this bad in the past with my Direct Express card, and it just happens to be on the same month my other actual bank account has no funds, it feels like a conspiracy to screw me over and make me angry. The following part got resolved here on 7-3-24, the money just wound up put back on my Direct Express card : "I even tried to transfer money to my checking account, it was deducted from my direct express account, fully approved and yet it is NOT in my checking account so far it's been 24 hours and said it can take 3 days. I even had sites like Google play that were working to transfer money to a couple days ago for payments that are now also being declined." I've had this card for years, never had this many problems until now, and now that my phone service is shut off I can't even call them to dispute it!
By Megan