Direct Express® cardReviews of usdirectexpress.com

I believe I'm being fraudulently chosen by this site. And they are relentless. Calls and text messages sunrise to sunset. Who are you and what do you want with me

After multiple calls, and waiting on hold for hours, and not for the first time, I finally got a decent human on the phone, who could see the many double charges from Walmart, and sent me a claim form. I filled out and emailed the claim form and proof the day I got it. I snail mailed it the next day. They only give you ten days, and I did this within the time frame. According to their rules I should have been credited while they processed this. They sent a denial two days before the ten days were up and before they would have been able to process my case. They falsely claimed there was no error even though I was double charged over 400 dollars. They didn't wait the ten days, didn't wait for my claim nor look at my proof. I was thinking it was an error and could finally be resolved. They are right. It is not an error. It is theft and they are guilty. Update this happened again. I saw double charges on my direct express transaction history in 2026 and they will not resolve it. Edit they finally sent me paper statements going back to the beginning of my account and it adds up on paper so it is the web site that is so inaccurate that it appears to double charge me and never adds up. I also falsely accused others of double charges and it is the direct express customer account transaction history that is wrong. This could have been resolved in 2024.

Direct Express lock my card I could not receive any money out I'm on social security disability I got charged late fees because I couldn't access my money when I call them they gave me the runaround. Was told that they would send me out a new card they charged me $17 for the card after the man told me that I would receive the refund for the card I later found out that I would not receive the refund so basically I had to pay $17.50 for a mistake on their part that they could not resolve this is absolutely the worst bank and if you deal with them you really need to take your money out because no one's there has knowledge of what's going on and they are rude and they are unhelpful.

Direct Express prepaid debit Mastercard SUCKS SUCKS CUSTOMER SERVICE SUCKS SUCKS 0000000000000000000000

My card is being declined even know the funds are there I have call multiple times and they say they fix it and never do or they tell me to call mastercard do not recommend them at all

I am Literally on hold right now for 24 minutes and counting while Shaking with anger ! I do Not and Never had your card and I had never heard of it. I Googled it While holding and yeah ,Who are you and why do you have Any info on me. 44 minutes in she answers. Talks over me and hangs up!!

I just had the worst experience with any type of business I've ever had in my life. That's quite a statement because I'm 67 years old. I literally spent three days trying to get a hold of these people. They say they're going to call you back they don't and then when you call them they say well we're calling you back. Not only are these people incompetent they're arrogant. For a long time they were a good company but these days they are a waste of space. They function even worse than the government. Take your business elsewhere because they will mess you up and not give a damn.

I got married so I called to get a replacement card reflecting my new legal name. They immediately locked my card to verify who I am. I sent in 4 forms of ID. My card has been locked for two weeks. I have no access to this month's funds. Today they told me they will not send me a new card. They said they will not do business with me and told me to call social security to set up a direct deposit bank account. The will keep my funds on lock until this whole new process starts. I may not even get next month's pay on time. All for asking to change my personal information to have an accurate account with them. One customer service guy strongly implied that the company wouldn't keep me locked out if there wasn't something going on. All I did was get married. That's not suspicious. I can't believe social security deals with this crooked card company.