Direct Express® cardReviews of usdirectexpress.com

If I could give zero stars I would... the representative we talk to today was extremely rude towards me she was so rude she seem to not like her job....she was well spoken to my client but was very rude to me for some reason she was trying to argue with me when I said she was rude....I believe in customer service cause I have done it so many years but now im a cna and love to help people but from the way this lady sounded you didn't hear no enjoyment in her words she sounded like she was tired of her job honestly lol ...I don't get it if you choose that job or that kinda line of work to do that's your choice not your customers we the ones that call in when we have problems . are when its another situation concerning direct express ...In so many words its not our problem if you chosen this line of work if you dont like it quit and find something else that will put some enjoyment to your life....her customer service was ridiculous and yall should really talk your employees....

They will have you on hold for 2-3 hours. Horrible customer service!!!!!

It takes 90-120 minutes to talk to an agent. Then you get a run around. Have spent a little over 6 hours on hold between 3 calls. My card was hacked & trying to activate the new card, still not activated. Can take 90 days to replace the stolen money. Not sure what country they are in but hard to understand & the agent said they only have a few agents & a lot of calls.

Can't resolve purchase denials. When you call in to direct express they say to call mastercard. You call mastercard and they automatically send you back to direct express. Nothing gets resolved!!!!

This is the biggest joke for a banking establishment I've ever been involved with. I would give minus stars if I could. Best advice for anyone who even thinks about using them, DON'T. They're a joke and not a funny one either. They have kept my friends money, over $15,000 for over 3 weeks now. It's caused him to loose his car, his insurance, his house, his dog died from not being able to feed him, hes lost all of his belongings and his dignity, and no where to turn or no where to go. He's now nearing a heart attack or stroke. He's already had a heat stroke and been hospitalized from their mistreatment of his monies. They asked for him to send in his ID, front and back, his SS card, front and back, and then to delay more his birth certificate. He sent it everyday for 2 and a half weeks. Then to hold his funds longer they say send it now by fax. Fax's were sent for another week. So what happened? Again they say didn't receive the information. Go figure. I believe someone wants a vacation, bonus, raise, something. Why else can't they release his monies? There's no reason in hell as to why anything can take this long. Maybe they are just a institution who keeps others money for their entertainment. Who knows but this is the most pathetic banking institution anywhere at anytime. So best advice, DONT LET THEM HAVE ONE PENNY TO CONTROL OR YOULL NEVER SEE IT AGAIN. Let me say again, minus stars is what they deserve. NOT YOUR FUNDS!! JOKE, JOKE, JOKE!!!!!

These phone operators are not helpful, and I told them (2) so. I cannot get to my money, a transaction to my bank was denied for little to no reason, and they won't let me talk to a manager.

I wouldn't even give 1 star... This provider is absolutely garbage. Not only do they steal from you, they don't have a proper costumer service phone set up and you can never get ahold of any real agent. If you are lucky enough to get to speak with a human they are rude, and can't do anything so they transfer you to another department... 17 times. This is a debit card for our disabled, and veterans whom receive GOVERNMENT benefits, and they are given such useless management for what most of them use with there only means of income. please please please save yourself the time money and hassle just have your benefits direct deposited into a bank account.

Well for starters customer service sucks. Either y'all need to hire workers or fire everyone who isn't. I have been on hold 57 minutes with no apologies. This is the worst customer service I have ever experienced. I'm glad I'm not the one using this card. And I'm calling on the behalf of someone else... Direct Express you need to do better. Unless this is your plan, to have a unsuccessful business.