Direct Express® cardReviews of usdirectexpress.com

Again no star now since I have reported the direct express I can’t even get into my account this only happens when I report them for what they are because I had reported them to the BBB before and the same thing happened and. It was hell getting to my money. I just think people should know thank you

I wish we could do a negative number please please do not use them get a bank account they closed my card for no reason I gave them my info they said it wasn't correct send my ID i did and was told wait for a email like whattt 7 day later and me still with no money bills and kids I finally get the email and guess what the same info they said was incorrect and send in my ID is the same info they used to verify the account and unlock the card I don't know who has authority BUT THIS COMPANY SHOULD BE FIRED AND FINED THEY DONT HAVE NOT ONE GOOD REVIEW THAT SPEAKS VOLUMES MAYBE THE GOVERNMENT WILL WAKE UP AND FIND A BETTER COMPANY BECAUSE DIRECT EXPRESS ISNT IT

2 weeks ago, I called direct express because my card was not working properly. They said I should wait 20 minutes and it would be working. I called back after 40 minutes to repeat my complaint, today the card will only charge if I enter the security code, in person. I'm not sure what happened. I am disabled and can not always be present to purchase items. I'm not sure what's going on but this is ridiculous. Again, I am disabled, shouldn't they know there are concerns with asking me to be present for all purchases or do they not care?

I have been with Direct Express for about 10 years. They use to be fine. No problems at all. About 4 months ago, I went on-line to check my account. It did not work. So I tried a few times to call and was on the phone for almost two hours. When I finally reach a person, I was told my account was on a hold. I was immediately transferred, no one would give me an explanation, but I was told that the hold was released and I can now get into my account on-line. I ask how long and was told immediately. Not true, I kept trying for two hours and then made that hold forever call again. This happened twice. So when it wouldn't work the second time, I just ask how much to get another card. I was put on hold and the peson came back and said,you have a new card coming. You should have it tomorrow. No explanation, I said I did not order another card. Finnaly I am using the new card for a month and all of a sudden bills I pay every month with that card were not honored. When I made a call they said my account was frozen and that i had to send them my drivers license copy, ss card copy , and acouple other things before they would unfreeze my account. They advertise that their employess will never ask you for that information, yet they were holding around $200.00 that they are out right stealing. They have no right to. Wheni could not get my money,I went to the social security office. Made a change away from those people. I ask the agent how to get my money, I was told they use to have a direct line to Direct Express, but not anymore. I was told that Direct Express is causing customers a lot of problems, that I am no means the first. They have been cancelled now 3 months and they wont send me my money. Outright theft. Direct expres is for mostly the ederly seniors getting their monthly benifits, its a crime to rip us off. Please help. It is sure good there is acompany like yours to help give people a voice. Thanks

Direct Express should be ashamed of themselves, they have not verified my identity in over 8 full days! They claim that my identity needs verified, I've been with them for years n years and they EXACT PICTURE OF MY DRIVERS LICENSE I SENT IN 2 MONTHS AGO WAS APPROVED IN 48 hours, but for some reason they keep denying all my attempts to activate my own debit card, and now I can't access my money that has been in my account since Oct 1st..it's ridiculous..My husband of 21 years just passed away, and I have lost everything and these people are being rude and uncooperative..Help me get my SSI benefits, please .THEY DONT CARE

You are a sorry 😞 business. I can’t get any phone help. And, after all these years, I need to get rid of this company,👎😞

Ok follow along this Journey: Ok recently stopped mail and supposed to pick up at Post Office, Direct Express sent Card to me due to $175 of fraud now I'm not able to do anything online with my card must make pin purchases only, and a stranger had no card and was able to make transactions. So now I need another Card issued paid for expedited UPS never attempted to deliver package due to address problem got that corrected and a second card was now stopped waited 3 days this time no tracking number no info I believe my number was blocked I verified address package never arrived went back to Direct Express no Shipping Label was in the package basically UPS says no postage paid send it back, the Cowards that work at Direct Express should be investigated for what there doing to customers now 2 weeks no pay no Money at all, 2 Months ago I have multiple direct deposits and I canceled one of two at Direct Express when I got paid went to get groceries and Card doesn't work I investigate it and Direct Express reasoning was Unusual Activity on the Card I never used it or did anyone else it's because when the see you changing Banking information the like to play little games with people causing hardships intentionally which is totally unethical and a poor way to operate especially on a Government Contract...

expedia itin: 7322 5169 3062 21 claim #: i-8847686761 their email system is configured to not send a reply wrong address, the reps deliverately tell you bad info and you think they got it cos no error message reply.