I cancelled my order because the…
I cancelled my order because the customer service was awful. I left 6 messages in a three day period via phone text and email. This was back in December. I never received a message back.
By Shawn L.
Thursday, November 5, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
193 reviews
Select a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We offer a wide selection of the finest vanities, bathtubs, showers, toilets, and medicine cabinets at the lowest prices available on the internet. If you are looking to upgrade or renovate your bathroom, you couldn't be in a better place!
US Bath Store (usbathstore.com) has 193 customer reviews on The Fair Hearing, with an average rating of 2.9 out of 5.
193 approved reviews, newest moderated first
I cancelled my order because the customer service was awful. I left 6 messages in a three day period via phone text and email. This was back in December. I never received a message back.
By Shawn L.
Good price It would be 5stars if I got my delivery on time
By Amir B.
Very unhappy with my purchase. Nobody in the company is willing to help me with the unit is not working properly.
By raul M.
Good communication, efficient delivery. Well-packaged item arrived intact.
By Jack M.
They sent me the wrong product twice. Since the 2nd mistaken delivery, two months have passed. The company rarely communicates and when they do, it is just more excuses and blame put on their supplier.
By Christopher K.
Excellent experience. The company is very communicative and it’s easy to contact and speak with someone. My large mirror was perfectly packed and came without a scratch. Great experience 👍❤️
By Karen
Great product and price, but the delay in delivery and the customer service need some work.
By Christopher R.
I got my product in a timely manner and communication through their chat was the easiest and fastest
By Janelle S.