OVHcloud USReviews of us.ovhcloud.com

scam company. just added a us. to the domain to try and hide from their negative reviews and pad this on with the fake 5 star reviews. Trust pilot should combine these accounts to prevent them from scamming people

Firstly, have an issue after migrating from one OVH server to the new one, where the server for whatever reason just crashes everyday at 1-3am, with no reasoning, they said they would monitor the situation, but never did, so I bought a new server and moved across to it, they will now not cancel my old server as it was in a 12 month commitment (I only bought this server about 2 weeks ago) so they care more about keeping me in a 12 month commitment (I have already been an ongoing customer for over 4 years) then allowing me to move servers? Secondly to all this, the new server I purchase it stated every single step of the way that the setup was free, it showed nowhere that that I would have to pay for setup, but then they just charge $75 setup. It was a promotion which stated everywhere step of the process I went through that it was free, I have also taken pictures and evidence of this, yet they respond to me with a picture from a section of the website I never went to to buy the product that it only applies to 1st time buyers, I mean you'd never know unless you specifically went to some deal section on the website. But if you go the normal route of Dedicated Servers > Game Servers it'll just show you it's free setup with any commitment, never does it show you have to be a first time customer. Overall I'm pretty much done with this company, I spend over $2,000 a year with them, and they pretty much don't care about you as a customer at all. Their support is also all over the place with different departments that are unable to help or don't know how to help, just scattered all over the place. Really not the type of company you want to work with.

EASY AND PROFICIENT HELP!

I had an issue with a Server I purchased. I worked with one of their Customer Support engineers (Kelsey S.) Kelsey was one of the best Customer Support Engineers ever to work with, very helpful, polite and a pleasure to work with. Kelsey helped resovle my issue in a timely manner! I would suggest using US OVH!

Certain this company is scamming, I have never used us.ovh.cloud and never intend too. I have received multiple emails stated I owe $500, $1160, $1500 but have never ever used this service. I have attempted to access the account but I'm unable to access as when I do a password reset nothing comes through, their twitter team never response. I've got 3 emails saying I've logged in from various locaations not even in the same country as me. There's no way to contaact their support without signing in. Absolutely useless, hopefully someone contacts me.

I've been a customer for years. Out of the blue OVH shut down my server and said no appeal was possible. No response to my support inquiries on Twitter, Facebook, LinkedIn, by email or by chat. Account ID 0610-0008-33

You get what you agree to pay for, and they'll charge you twice as much as what you agree too! The customer service ignores multiple complaints about invoices not processing, too many of the support are outright rude and lack customer service skills. They know how buggy their interfaces are... don't ever use them for anything critical.

Very fast support. And helped me very quickly!