Naturewall USReviews of us.naturewall.com

This company have a great products let down by a poor delivery service and no customer service! I have ordered a lot from this company and every time i order, my delivery is either late, comes in multiple deliveries or doesn't turn up at all and i have to chase them for days, their phone line also doesn't work. I recently ordered 3 trims for my panelling back on the 23rd of March and they still haven't arrived yet. Its now 14th of April and I've emailed twice!

Took over a month to arrive in the wrong location. Still haven't got it

small chips on the wood from shipping and a buffing look on the pieces from rubbing on cardboard from shipping

Never received the sample and a second sample was sent, which I didn’t receive either. Zero follow up from the company

Can’t give zero stars!!! So I ordered 3 panels on the 25th June, this was due to me starting a decorating project, 2 weeks later still no panels so I sent an email, got a reply saying they was due to be shipped on 9th July, No email and the date as come and gone, emailed again got told there was a delay! If I hadn’t emailed they would of not informed me Still waiting for these panels so I wouldn’t recommend actually I would like my money back as if as meant my decorating as been held up!!! Jokers do not use!!!

Products were not cleared from customs in the U.S. and I never got any reply from customer services. After getting more people that deal directly with them in the UK, they approved a refund for my order that was never completed.

Product was gorgeous & very helpful customer service.

I ordered and paid for a sample on 5/24. The "SHOP" app to track the package is no use as it doesn't provide any information. I followed up with my order in several Emails and received a reply from Jodie on June 6 stating that there was an error. She told me that she was processing a new order. I still have not received it and do not feel comfortable moving forward with an order from this company.