Worse Customer Service
I have been waiting more than a month to hear from Despegar for my son's ticket refund since was not able to travel due to a medical condition. I have sent them the doctors note and they have not done anything.
By Ligia U.
Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
386 reviews
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The best price guaranteed in flights, hotels, packages, car rental and more are in Despegar.com. Plan your trip or make last minute bookings with millions of reviews and amazing deals. More than 500 airlines, thousands of destinations and 150.000 hotels in just one place.
Despegar.com (us.despegar.com) has 386 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
386 approved reviews, newest moderated first
I have been waiting more than a month to hear from Despegar for my son's ticket refund since was not able to travel due to a medical condition. I have sent them the doctors note and they have not done anything.
By Ligia U.
this is a great site I look for my tickets bought them had no problem at all I tried KAYAK I kept saying flight not available and when I called he just fly 800 number they were trying to make me buy more expensive tickets so I went to despegar and bought my tickets no problem I recommend this website
By Manuel
recomendo bastante
By PM
be careful with this company, especially with their policies of cancellation of a hotel reservation, I feel cheated by them, I have lost 385 dollars , because their policy of cancellation is not clear
By Artilleria666
Si yo compre un pasaje para mi mami y fue facil y economico y en mi idioma super
By Patricia
Excelentes comparaciones de precios con busqueda rapida!
By Daniela
So quick and so good! Prices? The best ones! Very happy. Thanks!!!!
By Maria C W.
Me encanta es la mejor en precios y en opciones de compra. Gracias
By Gladys