I have a 26 month old dual fuel range…
I have a 26 month old dual fuel range that malfunctioned and burned a whole in the floor of the oven. Out of warranty but you will get the parts if I pay for the labor. That's fine but one of the parts will not be available for 2 months. Hope you can expedite delivery of the part. My wife is very unhappy about not being able to cook for the holidays.
By Robert C.
Response from Bertazzoni US· Nov 28, 2025
We appreciate you bringing this to our attention. We're sorry to hear about the issue with your range and the oven floor damage. We recognize your frustration with the part delay, especially during the holidays. We'll do our best to speed up the part delivery for you, if possibile. Please check out our email. The Bertazzoni Team