Arlo Smart HomeReviews of us.arlo.com

I first bought Arlo about 10 or 15 years ago. In the beginning they were excellent and no subscription was needed for up to 5 cameras. Customer Support was good. If you called you spoke to a real person who really understood the electronics and could direct you what to do in a knowledgable way. Then about 5 years ago or longer they decided to raise the rates for subscriptions (required for >5 cameras) and took away human Customer Support. If persistent you could then get a human but their fund of knowledge was deficient and they ALWAYS USED AN ALGORITHM no matter what you called them for....and it was always the same no matter the reason for the call. If you had help from a friend who knew something Arlo insisted on obtaining personal information from that individual who was helping you. Then about 2 years ago they began bothering me daily for an UPGRADE. I got tricked into doing it and the interface changed to something more complex and difficult to use in addition to providing much smaller thumbnail photos of acitivity. When I called to tell them that I had done that by mistake and wanted it reversed they refused to let me go back even though I am visually impaired and have difficulty seeing the mini micro thumb nails. THEY REFUSED TO ALLOW ME THE USE THE SYSTEM I HAD EARLIER. Then last year they began changing things frequently and the system was repeatedly going off line....failing to delete videos while messaging that they had been deleted. Now I am required to log in and out before using it almost daily. Today I cancelled my subscription and divorced Arlo. THIS COMPANY WENT FROM GOOD TO HORRIBLE.

The chime never works. I have to keep reinstalling it. Once the free subscription expires it is nothing but problems

So what they're saying to me is my wife is controlling the app is making voices over the app, doing all these things when she's sitting right next to me. I have video proof I have evidence. I have everything. If you're looking for a home security system, do not get my Arlo, please give me an email. And I'll send you over video after video after video, and they're saying my wife is doing this and my wife's sitting right next to me. The whole time we weren't even in state. We were actually sleeping when this happened. They're pointing the finger at my wife. They won't take blame for it. They won't do anything. My email address is twist. BE TIS I'll send you over all the proof you want. Stay away from this security company, they suck a**, and I got a lot more to say than that Oh, I'm gonna rewrite this and you d*** well. Better believe I'm gonna rewrite this Arlo. You suck pointing a finger at somebody when they're sitting right next to me, saying that she's doing all this, and she's making those voices. She's saying my name over a phone. When she's sitting right there with me, watching my phone. When her phone's basically in airplane mode and off, it's pretty funny

NEVER BUY THESE CAMERAS ...I have spent thousands of dollars and Im down to 3 cameras out of 15. Pro 4 ..what a joke ...Pro at not linking up...THEY SUCK!!! THEY DONT FIX THE PROBLEM...

Assistance incompétente. Chatbot inutilisable; répète inlassablement la même chose. Pour un même cas, multiples ouvertures de dossier et aucun dossier qui avance. Pas de retour. Pas de réponse. A fuir

Seit der Änderung der Programmierung der Arlo Kameras vor ein paar Monaten ist die Anwendung chaotisch und katastrophal. Ich habe noch nie eine dümmere oder kompliziertere oder unübersichtlichere Anwendung gesehen. Rien ne vas plus!

Ich bin seit Jahren Kunde und habe sehr viele Kameras. Ich bin allgemein sehr zufrieden. Natürlich gibt es bei der App mal der eine oder andere Bug und die Programmierung hat noch Luft nach oben. ;-) Die Kameras aber sind echt super! Warum 5 Sterne? Nicht alleine wegen den Kameras, sondern speziell auch wegen dem einem Arlo Supporter, der wirklich einzigartigen Einsatz zeigt; PATRYK! Ich hatte schon in 2 Supportfällen mit ihm zu tun. Er ist ein überdurchschnittlicher Supporter, der sich mit 100% Einsatz um die Fälle kümmert. Er ist freundlich, kompetent, hört einem zu, ist empathisch und gibt immer vollen Einsatz. Liebe Arlo: Versucht Patryk bitte zu klonen! :-) Und schaut, dass er weiterhin bei Ihnen arbeitet. Er ist echt ein Gewinn für die Firma! Liebe Grüsse aus der Schweiz. Sarina

I am discussed in this product. You can't even have a chance to set it up. Paying a premium price for Arlo CCTV cameras only to be blocked by aggressive sales pitches for Arlo Secure subscription plans and partner advertisements during setup is incredibly frustrating. You buy hardware for security, not to be treated like a sales lead.I am frustrated. Arlo heavily pushes its paid cloud ecosystem during the initial app configuration.It comes with other companies' advertisements all the time. It is shameful that you pay so much money and they force to sign up with so many other companies advertising through the set-up process. I will never buy this product again. You can't even have a chance to set it up. You should be ashamed, trying to force the buyers to sign up and buy other products. You should be more interested in giving freedom to the customers until they set up the cameras. Stay away from this brand.